Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
You need to contact your hosting or domain providers regarding this.
So my service provider is Optimum, I live in New Jersey, and I host the site through word press…. so I should contact wordpress?
Sorry, I have no idea how to run sites or anything. I thought this was the wordpress help site
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
Are you using WordPress.com?
so I should contact wordpress
No – wordpress.org does not host any sites. You need to contact whoever is hosting your WP site for you.
right, wordpress is hosting me. This is annoying. They don’t have a help line
wordpress.org does not host any sites. Is this a wordpress.com site?
yes it is a word press site.
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
lol it’s important you consider whether you’re using wordpress.com or wordpress.org
WordPress.com is a hosting platform that makes it easy for anyone to publish online. You don’t have to download software, pay for hosting, or manage a web server. WordPress.com has hundreds of themes, and includes the functionality of many plugins, but you can’t upload your own plugins or themes.
WordPress.org offers free software that you can install on a web server. You can upload and install themes and plugins, run ads, and edit the database.
See the difference.
Looks like the site is on WordPress.COM –
http://www.whois.com/whois/jrvfilms.com
But the domain name registration expired a few weeks ago.
sorry, what I meant to say was its a wordpress.com site**
thank you so much for you quick response. other questions from the forum regarding my sam issue was to reset the browser, wait a few days but still nothing happened.
It still says that theres no connection for me.
http://www.jrvfilms.com
What exactly should I do?
It says for me that its active and will renew on february 14, 2014
Andrew Nevins
(@anevins)
WCLDN 2018 Contributor | Volunteer support
I’m not sure how WordPress.com operates, but in general you need to contact your domain name providers and sort it out with them. Usually there’s an issue regarding payment so they suspend the service.
Log into wordpress.com – see if there is a link for support, help, contact or a phone number.
Something looks funny:
Status: redemptionPeriod
Updated Date: 18-mar-2013
Creation Date: 23-feb-2012
Expiration Date: 23-feb-2013
If you just renewed it, maybe the records are not fully updated…
But in any case, you need to be on WordPress.COM forums, not here – we can’t help with this.
I need to update my DNS it is saying… How exactly do I do that, it is saying
“Point jrvfilms.com’s nameservers to your site
Using the DNS tools provided by your domain registrar, remove any existing nameservers and add the following:”
