Doesn’t Work

  • twisties34

    (@twisties34)


    1 week, 2 days ago

    Had nothing but trouble with it for the last 3 months.

    It will not stay connected to my social media accounts. It won’t share. As soon as I check the settings and reconnect everything, by the time I reload the saved draft of my post, it has disconnected again.

    I’ve tried using 3 different computers, different browsers, clearing caches, and having my host check settings. It will not work. I’ve sent in help tickets with them and nothing.

    I’ve paid $200 USD for this pile of crap.

Viewing 1 replies (of 1 total)
  • Plugin Support Stef (a11n)

    (@erania-pinnera)

    1 week, 1 day ago

    Hi there, @twisties34,

    I’m really sorry to hear about your experience. That sounds incredibly frustrating, especially after trying multiple browsers, devices, and reaching out for help. I can absolutely understand why this has been disappointing.

    What you’re describing with social connections not staying connected definitely isn’t expected behaviour, and it’s something we’d really like to take a closer look at with you. In most cases, this kind of issue is related to how the social platforms authenticate connections, and we can usually get to the bottom of it with a bit more investigation.

    I wasn’t able to find many recent support interactions on your account, so it’s possible we haven’t yet had the chance to fully troubleshoot this with you, but we’d really like to help get this working properly.

    Could you please reach out to us again via our support form and mention this review? If you can include your site URL and which social platforms are affected, we’ll prioritise your case and work through it with you step by step.

    We appreciate you giving Jetpack Social a try, and we’d really value the opportunity to turn this experience around for you. Thanks!

Viewing 1 replies (of 1 total)

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