we are using the pro version of this plugin
Please contact the vendor directly on their site for assistance with the "pro" version.
Commercial products are not supported in these forums and I am sure the author will be glad to assist you on that site.
Edit: OK, the vendor page is really Just Plain AWFUL™ and I could not find a single support link. That's not good at all.
Fortunately the FAQ link provides this verbiage.
For support and general inquiries please email to support[at]flip-it.net *Please allow up to 48 for reply. Thanks! *Please use these support channels appropriately
Please use that to obtain commercial support for that "pro" plugin.