Difficulty Uploading Files

  • Resolved katydidcards

    (@katydidcards)


    7 years, 10 months ago

    I am trying to upload an SVG file to my gallery…the same sort of file I have successfully added many times…but today I am receiving an error message

    “Sorry, this file type is not permitted for security reasons”

    I have no idea what about this file is a security problem. It is a file I created and wish to share with my subscribers on how to make a greeting card I will be displaying in a blog post.

    I tried adding it in another format (.Studio) and received the same message.

    This is obviously something new as I have never received this message previously.

    Is this a glitch? Does anyone know what the problem might be? I sure hope this isn’t a prohibited upload as I upload these frequently…or was.

    Thank you for any assistance you might be able to provide.

    Kim

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter katydidcards

    (@katydidcards)

    7 years, 10 months ago

    Can’t anyone help me with this problem? I appreciate any advice you can offer.

    Plugin Contributor Imagely

    (@imagely)

    7 years, 10 months ago

    Hi @katydidcards,

    Unfortunately, our uploader will only work with .jpg, .png, and .zip files. As far as I know, the plugin hasn’t ever worked with .svg. If it did, it would have been in much older versions of the plugin. I’m very sorry for the inconvenience.

    – Becky

    *I am going to mark this thread as resolved. If you have any other questions on other topics, please kindly create a new thread. 🙂 Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘Difficulty Uploading Files’ is closed to new replies.