Did work, not now after upgrades

  • jeffg

    (@jeffg)


    5 years, 11 months ago

    I see the plugin trigger but no image shows. I do see the close button.
    Was this issue after a DIVI or WP update? I disabled all plugins, still no luck.

    • This topic was modified 5 years, 11 months ago by jeffg.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Philipp Stracker

    (@strackerphil-1)

    5 years, 11 months ago

    Hi @jeffg

    Thanks for taking the time to write your feedback and sorry to hear that you have trouble with our plugin.

    I’d love to help you get the plugin working (again) – can you share the URL to your website with me, so I can have a look and see how the Popup is looking/behaving?

    We have tested the plugin on the latest versions of WordPress + Divi and did not see anything special on our end. There are some settings (mainly related to caching) that I would love to check with you, so we can improve the stability of our plugin even further.

    btw. you can either head over to the support forum and start a public thread. If you prefer a private conversation, please head over to https://divimode.com/get-support and send a message to us, so I can reply via email.

    I’m looking forward to your feedback. Thanks! Philipp 🙂

    Thread Starter jeffg

    (@jeffg)

    5 years, 11 months ago

    Hi! We have fixed this. Turns out the image in the divi section was removed! Sorry for bothering you.

    Plugin Contributor Philipp Stracker

    (@strackerphil-1)

    5 years, 11 months ago

    Thanks for the update 🙂
    If there’s anything else, please do not hesitate to contact us again.

    In the meantime, I’d be super grateful if you could adjust the rating. It really makes a difference for us.

    Thanks and take care,
    Philipp from divimode.com

Viewing 3 replies - 1 through 3 (of 3 total)

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