Deactivated on its own

  • Resolved Jan

    (@janchu4)


    6 years, 2 months ago

    Just discovered the Wordfence plugin was deactivated one week ago. I never did it. Any idea why this might have happened?

Viewing 4 replies - 1 through 4 (of 4 total)
  • WFGerroald

    (@wfgerald)

    6 years, 2 months ago

    Hey @janchu4,

    Do you have any other users that are able to manage plugins?

    It’s possible that an update didn’t complete that resulted in this.

    Have you activated it? If so, is it functioning correctly? If it isn’t, I’d suggest resetting it to see if it helps.

    https://www.wordfence.com/help/advanced/remove-or-reset/#remove-or-reset

    Also, if you have access to your PHP error logs you might take a look through them for relevant errors. If you find any, please share them here.

    Please let me know.

    Thanks,

    Gerroald

    Thread Starter Jan

    (@janchu4)

    6 years, 2 months ago

    I have 2 unactive admins (ie. a developer). I checked their logs and neither has been in since December. I think I’ll remove them.

    I’m hoping that the plugin simply didn’t complete its update.
    I re-activated the plugin and all seems fine. As for the error logs, I don’t know where to look so I’ll contact my host.

    Thread Starter Jan

    (@janchu4)

    6 years, 2 months ago

    Just checked with my host and they said most likely deactivated on its own due to PHP compatibilities. There weren’t any abuse/security issues, so that’s good. Case closed!

    WFGerroald

    (@wfgerald)

    6 years, 2 months ago

    Hey @janchu4,

    Thanks for the update, and happy to hear it!

    There’s nothing wrong with being safer than sorry. If anything else comes up please let us know.

    Thanks,

    Gerroald

Viewing 4 replies - 1 through 4 (of 4 total)

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