When you rebuilt the site, did you have an up-to-date database backup?
My last database backup was around the start of this month, just prior to my account being suspended. I re-uploaded the backup yesterday with no changes.
If you check the database, are the orders up to that time there? Is it a display problem of a missing data problem?
Orders and posts up to that time are there so I’d say it’s a missing data issue as appose to display. Changes made to other pages have also reverted back to previous.
What I don’t understand is:
1) How can the data be there prior to the account suspension then be gone when I point my DNS to the new host server?
2) How can my backup not be showing the latest data? I assume backing up public.html is backing up the whole website???
Well, bowl me over with a feather! Maybe my hosts fixed this issue because suddenly the data is back after being missing for almost a week.
Still like to confirm that backing up public.html is backing up the whole website?
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This reply was modified 8 years, 5 months ago by
KDadmin.
You need to back up the files (public_html and below) and the database.
I use the plugin “backwpup” to schedule regular backups stored on Dropbox.
Thanks Steve, I do FTP backups (saved off the server) of public_html and all files within.
My hosts performed a re-migration of my site which is why it’s now working. First migration musn’t have picked up everything. Still don’t understand why my uploading of public_html files didn’t seem to work… it must have to do with the first flawed migration attempt.
FTP is not a full backup. The files are only part of your site.
Got it. That explains a lot. I have the option to backup whole website in cPanel then download. I’ll do that from now on. Appreciate your help Steve.
As I said above, “I use the plugin “backwpup” to schedule regular backups stored on Dropbox.” I stongly encourage a backup plugin that (1) runs on a schedule, so it’s not up to you to do backups and (2) stores the backup someplace other than the website’s host, so if something goes wrong, you’ve got the backup in a safe place.
