Customize Payment Confirmation Email

  • Resolved lasanmuditha

    (@lasanmuditha)


    7 years, 9 months ago

    Hi
    I want to customize the payment confirmation email user received after the payment (not the order confirmation email). This email comes with the heading of “Payment for order 2581 confirmed”. In the body of the email, it has only the Transaction ID. I have tried to find this email template in the woocommerce settings>> emails but that email template is not there. Can anyone help me to locate this email template? Thank you

    • This topic was modified 7 years, 9 months ago by lasanmuditha.
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  • jessepearson

    (@jessepearson)

    Automattic Happiness Engineer

    7 years, 9 months ago

    @lasanmuditha This sounds like an email that is sent out from the gateway you are using rather than WooCommerce itself. I know Authorize.Net sends emails like these, and they have to be turned off within the merchant account itself. Have you seen these emails with full headers to see if they are coming from your site or if they are coming from the merchant?

    Kenin

    (@kbassart)

    Automattic Happiness Engineer

    7 years, 9 months ago

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

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