Customers Cannot Pay w/ Cards

Resolved chefpatricia
(@chefpatricia)

5 years, 7 months ago

Hello,

Our clients are experiencing some issues with customers not being able to complete purchases using credit or debit cards through their website, which they were previously able to do. They are receiving error messages such as ‘an error occurred, please try again or try an alternate form of payment’.

We have looked through the forum and have already enabled logging. We attempted to put through some test payments but these failed.

What shall we do next? How can we fix this so our client’s customers are able to purchase products using cards? Payments made through PayPal are still working.

I will attach my system report and logs in separate posts.

Viewing 12 replies - 1 through 12 (of 12 total)

Thread Starter chefpatricia
(@chefpatricia)

5 years, 7 months ago

08-27-2020 @ 17:28:16 – Starting step cycle: update_category_data
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08-27-2020 @ 17:28:16 – Completed step cycle: update_category_data (0.34s)
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08-27-2020 @ 17:28:20 – Response
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08-27-2020 @ 18:29:48 – Response
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08-27-2020 @ 18:29:50 – Response
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08-27-2020 @ 19:32:14 – Starting step cycle: update_category_data
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08-27-2020 @ 19:32:14 – Response
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08-27-2020 @ 19:32:17 – Completed job step: update_product_data
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08-27-2020 @ 20:32:28 – Response
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08-27-2020 @ 20:32:32 – Response
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08-27-2020 @ 20:32:32 – Completed job step: update_product_data
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08-27-2020 @ 21:41:44 – Response
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08-27-2020 @ 21:41:44 – Completed job step: update_category_data
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08-27-2020 @ 21:41:47 – Response
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08-27-2020 @ 22:42:24 – Response
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08-27-2020 @ 22:42:28 – Response
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08-27-2020 @ 23:43:47 – Response
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08-27-2020 @ 23:43:51 – Response
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08-28-2020 @ 00:46:31 – Response
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08-28-2020 @ 00:46:35 – Response
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08-28-2020 @ 02:06:00 – Response
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08-28-2020 @ 02:06:00 – Completed job step: update_category_data
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08-28-2020 @ 02:06:04 – Response
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(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T09:06:04+00:00”
}
duration: 0.31693s

08-28-2020 @ 03:06:48 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 10:06:47 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 03:06:48 – Completed job step: update_category_data
08-28-2020 @ 03:06:48 – Completed step cycle: update_category_data (0.33s)
08-28-2020 @ 03:06:51 – Starting step cycle: update_product_data
08-28-2020 @ 03:06:51 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T09:06:04+00:00”
}
duration: 0.22071s

08-28-2020 @ 03:06:51 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 10:06:51 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 03:06:51 – Completed job step: update_product_data
08-28-2020 @ 03:06:51 – Completed step cycle: update_product_data (0.24s)
08-28-2020 @ 04:07:43 – Starting step cycle: update_category_data
08-28-2020 @ 04:07:43 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T10:06:51+00:00”
}
duration: 0.27331s

08-28-2020 @ 04:07:43 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 11:07:43 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 04:07:43 – Completed job step: update_category_data
08-28-2020 @ 04:07:43 – Completed step cycle: update_category_data (0.30s)
08-28-2020 @ 04:07:46 – Starting step cycle: update_product_data
08-28-2020 @ 04:07:47 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T10:06:51+00:00”
}
duration: 0.23791s

08-28-2020 @ 04:07:47 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 11:07:47 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 04:07:47 – Completed job step: update_product_data
08-28-2020 @ 04:07:47 – Completed step cycle: update_product_data (0.25s)
08-28-2020 @ 05:08:09 – Starting step cycle: update_category_data
08-28-2020 @ 05:08:09 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T11:07:47+00:00”
}
duration: 0.25892s

08-28-2020 @ 05:08:09 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 12:08:09 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 05:08:09 – Completed job step: update_category_data
08-28-2020 @ 05:08:09 – Completed step cycle: update_category_data (0.29s)
08-28-2020 @ 05:08:13 – Starting step cycle: update_product_data
08-28-2020 @ 05:08:13 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T11:07:47+00:00”
}
duration: 0.26913s

08-28-2020 @ 05:08:13 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 12:08:13 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 05:08:13 – Completed job step: update_product_data
08-28-2020 @ 05:08:13 – Completed step cycle: update_product_data (0.30s)
08-28-2020 @ 06:20:02 – Starting step cycle: update_category_data
08-28-2020 @ 06:20:02 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T12:08:13+00:00”
}
duration: 0.25586s

08-28-2020 @ 06:20:02 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 13:20:02 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 06:20:02 – Completed job step: update_category_data
08-28-2020 @ 06:20:02 – Completed step cycle: update_category_data (0.27s)
08-28-2020 @ 06:20:05 – Starting step cycle: update_product_data
08-28-2020 @ 06:20:05 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T12:08:13+00:00”
}
duration: 0.24438s

08-28-2020 @ 06:20:05 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 13:20:05 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 06:20:05 – Completed job step: update_product_data
08-28-2020 @ 06:20:05 – Completed step cycle: update_product_data (0.26s)
08-28-2020 @ 07:29:13 – Starting step cycle: update_category_data
08-28-2020 @ 07:29:14 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T13:20:05+00:00”
}
duration: 0.238s

08-28-2020 @ 07:29:14 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 14:29:13 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 07:29:14 – Completed job step: update_category_data
08-28-2020 @ 07:29:14 – Completed step cycle: update_category_data (0.27s)
08-28-2020 @ 07:29:17 – Starting step cycle: update_product_data
08-28-2020 @ 07:29:17 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T13:20:05+00:00”
}
duration: 0.3235s

08-28-2020 @ 07:29:17 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 14:29:17 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 07:29:17 – Completed job step: update_product_data
08-28-2020 @ 07:29:17 – Completed step cycle: update_product_data (0.34s)
08-28-2020 @ 08:29:18 – Starting step cycle: update_category_data
08-28-2020 @ 08:29:18 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T14:29:17+00:00”
}
duration: 0.36157s

08-28-2020 @ 08:29:18 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 15:29:18 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 08:29:18 – Completed job step: update_category_data
08-28-2020 @ 08:29:18 – Completed step cycle: update_category_data (0.38s)
08-28-2020 @ 08:29:21 – Starting step cycle: update_product_data
08-28-2020 @ 08:29:22 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T14:29:17+00:00”
}
duration: 0.35354s

08-28-2020 @ 08:29:22 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 15:29:22 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 08:29:22 – Completed job step: update_product_data
08-28-2020 @ 08:29:22 – Completed step cycle: update_product_data (0.37s)
08-28-2020 @ 09:30:52 – Starting step cycle: update_category_data
08-28-2020 @ 09:30:53 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T15:29:22+00:00”
}
duration: 0.43413s

08-28-2020 @ 09:30:53 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 16:30:52 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 09:30:53 – Completed job step: update_category_data
08-28-2020 @ 09:30:53 – Completed step cycle: update_category_data (0.45s)
08-28-2020 @ 09:30:56 – Starting step cycle: update_product_data
08-28-2020 @ 09:30:56 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T15:29:22+00:00”
}
duration: 0.40398s

08-28-2020 @ 09:30:56 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 16:30:56 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 09:30:56 – Completed job step: update_product_data
08-28-2020 @ 09:30:56 – Completed step cycle: update_product_data (0.42s)
08-28-2020 @ 10:39:23 – Starting step cycle: update_category_data
08-28-2020 @ 10:39:24 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T16:30:56+00:00”
}
duration: 0.37398s

08-28-2020 @ 10:39:24 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 17:39:23 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 10:39:24 – Completed job step: update_category_data
08-28-2020 @ 10:39:24 – Completed step cycle: update_category_data (0.39s)
08-28-2020 @ 10:39:27 – Starting step cycle: update_product_data
08-28-2020 @ 10:39:27 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T16:30:56+00:00”
}
duration: 0.34891s

08-28-2020 @ 10:39:27 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 17:39:27 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 10:39:27 – Completed job step: update_product_data
08-28-2020 @ 10:39:27 – Completed step cycle: update_product_data (0.38s)
08-28-2020 @ 11:46:27 – Starting step cycle: update_category_data
08-28-2020 @ 11:46:28 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T17:39:27+00:00”
}
duration: 0.36229s

08-28-2020 @ 11:46:28 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 18:46:28 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 11:46:28 – Completed job step: update_category_data
08-28-2020 @ 11:46:28 – Completed step cycle: update_category_data (0.38s)
08-28-2020 @ 11:46:30 – Starting step cycle: update_product_data
08-28-2020 @ 11:46:30 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T17:39:27+00:00”
}
duration: 0.3614s

08-28-2020 @ 11:46:30 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 18:46:30 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 11:46:30 – Completed job step: update_product_data
08-28-2020 @ 11:46:30 – Completed step cycle: update_product_data (0.39s)
08-28-2020 @ 12:49:08 – Starting step cycle: update_category_data
08-28-2020 @ 12:49:08 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T18:46:30+00:00”
}
duration: 0.35903s

08-28-2020 @ 12:49:08 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 19:49:07 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 12:49:08 – Completed job step: update_category_data
08-28-2020 @ 12:49:08 – Completed step cycle: update_category_data (0.38s)
08-28-2020 @ 12:49:11 – Starting step cycle: update_product_data
08-28-2020 @ 12:49:11 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T18:46:30+00:00”
}
duration: 0.33716s

08-28-2020 @ 12:49:11 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 19:49:11 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 12:49:11 – Completed job step: update_product_data
08-28-2020 @ 12:49:11 – Completed step cycle: update_product_data (0.36s)
08-28-2020 @ 13:54:51 – Starting step cycle: update_category_data
08-28-2020 @ 13:54:52 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T19:49:11+00:00”
}
duration: 0.29066s

08-28-2020 @ 13:54:52 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 20:54:51 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 13:54:52 – Completed job step: update_category_data
08-28-2020 @ 13:54:52 – Completed step cycle: update_category_data (0.33s)
08-28-2020 @ 13:54:55 – Starting step cycle: update_product_data
08-28-2020 @ 13:54:55 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T19:49:11+00:00”
}
duration: 0.23857s

08-28-2020 @ 13:54:55 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 20:54:55 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 13:54:55 – Completed job step: update_product_data
08-28-2020 @ 13:54:55 – Completed step cycle: update_product_data (0.26s)
08-28-2020 @ 14:39:37 – Request
Request
method:
uri: listLocationsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body:
duration: 0.35514s

08-28-2020 @ 14:39:37 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 21:39:37 GMT
[content-length] => 783
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {
“locations”: [
{
“id”: “7X33Y38RBPMQ3”,
“name”: “PK’s Culinary LLC”,
“address”: {
“address_line_1”: “415 Midway Ave”,
“locality”: “GRAND COULEE”,
“administrative_district_level_1”: “WA”,
“postal_code”: “99133-9746”,
“country”: “US”
},
“timezone”: “America\/Los_Angeles”,
“capabilities”: [
“CREDIT_CARD_PROCESSING”
],
“status”: “ACTIVE”,
“created_at”: “2019-08-17T18:33:15Z”,
“merchant_id”: “DTPZ8J26PX3XN”,
“country”: “US”,
“language_code”: “en-US”,
“currency”: “USD”,
“phone_number”: “+1 509-237-6793”,
“business_name”: “PK’s Culinary LLC”,
“type”: “PHYSICAL”,
“website_url”: “www.pksculinary.com”,
“business_hours”: {},
“business_email”: “info@pksculinary.com”,
“facebook_url”: “facebook.com\/pksculinary”,
“logo_url”: “https:\/\/d1g145x70srn7h.cloudfront.net\/files\/cacb041562f37472029034d6bff469a053196f5e\/original.jpeg”
}
]
}

08-28-2020 @ 14:42:12 – Starting step cycle: update_category_data
08-28-2020 @ 14:42:13 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T20:54:55+00:00”
}
duration: 0.27816s

08-28-2020 @ 14:42:13 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 21:42:12 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 14:42:13 – Completed job step: update_category_data
08-28-2020 @ 14:42:13 – Completed step cycle: update_category_data (0.34s)
08-28-2020 @ 14:42:16 – Starting step cycle: update_product_data
08-28-2020 @ 14:42:16 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T20:54:55+00:00”
}
duration: 0.26739s

08-28-2020 @ 14:42:16 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 21:42:16 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 14:42:16 – Completed job step: update_product_data
08-28-2020 @ 14:42:16 – Completed step cycle: update_product_data (0.28s)
08-28-2020 @ 14:59:39 – Starting step cycle: update_category_data
08-28-2020 @ 14:59:39 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T21:42:16+00:00”
}
duration: 0.2913s

08-28-2020 @ 14:59:39 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 21:59:39 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 14:59:39 – Completed job step: update_category_data
08-28-2020 @ 14:59:39 – Completed step cycle: update_category_data (0.31s)
08-28-2020 @ 14:59:42 – Starting step cycle: update_product_data
08-28-2020 @ 14:59:42 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T21:42:16+00:00”
}
duration: 0.56808s

08-28-2020 @ 14:59:42 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 21:59:42 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 14:59:42 – Completed job step: update_product_data
08-28-2020 @ 14:59:42 – Completed step cycle: update_product_data (0.58s)
08-28-2020 @ 15:43:44 – Starting step cycle: update_category_data
08-28-2020 @ 15:43:45 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T21:59:42+00:00”
}
duration: 0.44925s

08-28-2020 @ 15:43:45 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 22:43:44 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 15:43:45 – Completed job step: update_category_data
08-28-2020 @ 15:43:45 – Completed step cycle: update_category_data (0.48s)
08-28-2020 @ 15:43:48 – Starting step cycle: update_product_data
08-28-2020 @ 15:43:48 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T21:59:42+00:00”
}
duration: 0.40771s

08-28-2020 @ 15:43:48 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 22:43:48 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 15:43:48 – Completed job step: update_product_data
08-28-2020 @ 15:43:48 – Completed step cycle: update_product_data (0.43s)
08-28-2020 @ 16:12:29 – Starting step cycle: update_category_data
08-28-2020 @ 16:12:29 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T22:43:48+00:00”
}
duration: 0.24308s

08-28-2020 @ 16:12:29 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 23:12:29 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 16:12:29 – Completed job step: update_category_data
08-28-2020 @ 16:12:29 – Completed step cycle: update_category_data (0.27s)
08-28-2020 @ 16:12:33 – Starting step cycle: update_product_data
08-28-2020 @ 16:12:33 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T22:43:48+00:00”
}
duration: 0.26133s

08-28-2020 @ 16:12:33 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 23:12:33 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 16:12:33 – Completed job step: update_product_data
08-28-2020 @ 16:12:33 – Completed step cycle: update_product_data (0.31s)
08-28-2020 @ 16:47:04 – Starting step cycle: update_category_data
08-28-2020 @ 16:47:04 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“CATEGORY”
],
“begin_time”: “2020-08-28T23:12:33+00:00”
}
duration: 0.2724s

08-28-2020 @ 16:47:04 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 23:47:04 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 16:47:04 – Completed job step: update_category_data
08-28-2020 @ 16:47:04 – Completed step cycle: update_category_data (0.29s)
08-28-2020 @ 16:47:08 – Starting step cycle: update_product_data
08-28-2020 @ 16:47:08 – Request
Request
method:
uri: searchCatalogObjectsWithHttpInfo
user-agent: WooCommerce-Square/2.1.6 (WooCommerce/4.4.1; WordPress/5.5)
headers: Array
(
)
body: {
“object_types”: [
“ITEM”
],
“include_deleted_objects”: true,
“begin_time”: “2020-08-28T23:12:33+00:00”
}
duration: 0.24498s

08-28-2020 @ 16:47:08 – Response
Response
code: 200
message:
headers: Array
(
[0] => HTTP/2 200
[content-type] => application/json
[square-version] => 2019-08-14
[vary] => Origin, Accept-Encoding
[x-content-type-options] => nosniff
[x-download-options] => noopen
[x-frame-options] => SAMEORIGIN
[x-permitted-cross-domain-policies] => none
[x-xss-protection] => 1; mode=block
[date] => Fri, 28 Aug 2020 23:47:08 GMT
[content-length] => 42
[strict-transport-security] => max-age=631152000; includeSubDomains; preload
)
body: {}

08-28-2020 @ 16:47:08 – Completed job step: update_product_data
08-28-2020 @ 16:47:08 – Completed step cycle: update_product_data (0.26s)
Thread Starter chefpatricia
(@chefpatricia)

5 years, 7 months ago
```
### WordPress Environment ###

WordPress address (URL): https://www.pksculinary.com
Site address (URL): https://www.pksculinary.com
WC Version: 4.4.1
REST API Version: ✔ 1.0.15
WC Blocks Version: ✔ 3.1.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.4.0
Log Directory Writable: ✔
WP Version: 5.5
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.2.33
PHP Post Max Size: 96 MB
PHP Time Limit: 300
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.7.31
Max Upload Size: 64 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.4.1
WC Database Prefix: wpuz_
Total Database Size: 36.38MB
Database Data Size: 24.93MB
Database Index Size: 11.45MB
wpuz_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
wpuz_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpuz_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpuz_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpuz_woocommerce_order_items: Data: 0.19MB + Index: 0.08MB + Engine InnoDB
wpuz_woocommerce_order_itemmeta: Data: 1.52MB + Index: 1.80MB + Engine InnoDB
wpuz_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpuz_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpuz_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpuz_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpuz_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpuz_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpuz_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpuz_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpuz_actionscheduler_actions: Data: 3.02MB + Index: 0.81MB + Engine InnoDB
wpuz_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpuz_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpuz_actionscheduler_logs: Data: 1.52MB + Index: 0.78MB + Engine InnoDB
wpuz_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpuz_comments: Data: 2.02MB + Index: 0.34MB + Engine InnoDB
wpuz_evf_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpuz_evf_entrymeta: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
wpuz_evf_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpuz_failed_jobs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpuz_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpuz_mailchimp_carts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpuz_mprm_customer: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpuz_ms_snippets: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpuz_nextend2_image_storage: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpuz_nextend2_section_storage: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpuz_nextend2_smartslider3_generators: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpuz_nextend2_smartslider3_sliders: Data: 0.03MB + Index: 0.00MB + Engine InnoDB
wpuz_nextend2_smartslider3_sliders_xref: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpuz_nextend2_smartslider3_slides: Data: 0.05MB + Index: 0.00MB + Engine InnoDB
wpuz_options: Data: 4.09MB + Index: 0.25MB + Engine InnoDB
wpuz_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpuz_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpuz_postmeta: Data: 5.31MB + Index: 5.44MB + Engine InnoDB
wpuz_posts: Data: 3.28MB + Index: 0.34MB + Engine InnoDB
wpuz_queue: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpuz_redirection_404: Data: 1.02MB + Index: 0.11MB + Engine InnoDB
wpuz_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpuz_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
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wpuz_rich_web_photo_slider_instal_video: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpuz_rich_web_photo_slider_manager: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpuz_rich_web_slider_effect3: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpuz_rich_web_slider_effect6: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpuz_rich_web_slider_effect7: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpuz_rich_web_slider_effect8: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpuz_rich_web_slider_effect9: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpuz_rich_web_slider_effects_data: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpuz_rich_web_slider_font_family: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
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wpuz_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
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wpuz_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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wpuz_woocommerce_square_customers: Data: 0.08MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 419
customize_changeset: 1
custom_css: 4
everest_form: 2
mep_events: 1
mp_menu_item: 7
nav_menu_item: 19
page: 22
post: 1
product: 214
product_variation: 81
revision: 271
ris_gallery: 2
shop_coupon: 3
shop_order: 1101
shop_order_refund: 6
sp_wps_shortcodes: 1
tribe_events: 8
tribe_organizer: 1
tribe_venue: 2
wpcf7_contact_form: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (28) ###

Akismet Anti-Spam: by Automattic – 4.1.6
Better Search Replace: by Delicious Brains – 1.3.3
Child Theme Configurator Pro: by Lilaea Media – 2.3.5
CMB2: by CMB2 team – 2.7.0
Code Snippets: by Code Snippets Pro – 2.14.0
Contact Form 7: by Takayuki Miyoshi – 5.2.2
Disable Search: by Scott Reilly – 1.8
Everest Forms: by WPEverest – 1.7.0.3
Gmail SMTP: by naa986 – 1.2.0
Head, Footer and Post Injections: by Stefano Lissa – 3.2.1
ImageMagick Engine: by Orangelab – 1.6.5
Madang: by Kenzap – 1.6.4
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
One Click Demo Import: by ProteusThemes – 2.6.1
Product Open Pricing (Name Your Price) for WooCommerce Pro: by WP Wham – 1.4.6
PW WooCommerce Gift Cards Pro: by Pimwick
LLC – 1.245 – Installed version not tested with active version of WooCommerce 4.4.1

Redirection: by John Godley – 4.8
Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.3
Page Builder by SiteOrigin: by SiteOrigin – 2.11.2
SiteOrigin Widgets Bundle: by SiteOrigin – 1.17.6
The Events Calendar: by Modern Tribe
Inc. – 5.1.6

Ultimate Responsive Image Slider - 3.4.7: by FARAZFRANK – 3.4.7
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.26

Product Slider for WooCommerce: by ShapedPlugin – 2.2.3 – Installed version not tested with active version of WooCommerce 4.4.1
Print Invoice & Delivery Notes for WooCommerce: by Tyche Softwares – 4.5.5 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce Square: by WooCommerce – 2.1.6 – Installed version not tested with active version of WooCommerce 4.4.1
WooCommerce: by Automattic – 4.4.1
WP Theme Test: by Nakashima Masahiro – 1.1.3

### Inactive Plugins (1) ###

WooCommerce Admin: by WooCommerce – 1.4.0 – Installed version not tested with active version of WooCommerce 4.4.1

### Settings ###

API Enabled: –
Force SSL: ✔
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
pw gift card (pw-gift-card)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #106 - /shop/
Cart: #108 - /cart/
Checkout: #110 - /checkout-2/
My account: #112 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Madang Child 02
Version: 1.7.1.1588809140
Author URL: http://kenzap.com
Child Theme: ✔
Parent Theme Name: Madang
Parent Theme Version: 1.7.1
Parent Theme Author URL: http://kenzap.com
WooCommerce Support: ✔

### Templates ###

Overrides: madang/woocommerce/archive-product.php
madang/woocommerce/cart/cart-totals.php
madang/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 4.4.0
madang/woocommerce/checkout/form-checkout.php
madang/woocommerce/checkout/thankyou.php
madang/woocommerce/content-single-product.php
madang/woocommerce/single-product/product-image.php
madang/woocommerce/single-product/product-thumbnails.php
madang/woocommerce/single-product/title.php version 1.6.4 is out of date. The core version is 4.4.0
madang/woocommerce/single-product.php

Outdated Templates: ❌
					
					
						Learn how to update

### Currency Switcher Settings ###

Product Open Pricing (Name Your Price): yes
License Key: (set)
Frontend template: Name Your Price %open_price_input% %currency_symbol%
Input field position: woocommerce_before_add_to_cart_button
Position priority.: 9999
Hide price: yes
Disable quantity selector: yes
Display on loop: no
Frontend loop template: Name Your Price %open_price_input% %currency_symbol%
Input field loop position: woocommerce_after_shop_loop_item
Position priority.: 9
Hide price: yes
Input style: width:75px;text-align:center;
Input pattern: 
Enable step ticker: yes
Price step: 0.01
Force number of decimals: no
Number of decimals.: 2
Message on empty price: Price is required!
Message on price too low: Price is too low!
Message on price too high: Price is too high!
Add "Open Pricing" column: no
Fix mini cart: no

### Square ###

Environment: Production
Tokenization Enabled: ✔
Debug Mode: Off

### Action Scheduler ###

Complete: 3,873
Oldest: 2020-08-28 14:42:11 -0700
Newest: 2020-08-28 22:04:39 -0700

Pending: 6
Oldest: 2020-08-28 22:50:58 -0700
Newest: 2020-09-04 22:04:16 -0700
```
Elvira K.
(@treibalen)

5 years, 7 months ago

Hi there @chefpatricia,

Thanks for reaching out and I’m sorry to hear that you’re having issues with Square payments!

We’d need to take a look at Square payment logs in order to find the root cause (they’re different from what you provided).

Can you please check if Debug logging has been enabled in WooCommerce > Settings > Payments > Square

Link to image: https://d.pr/i/SwW3xc

If it’s been enabled before, please check logs for failed orders in WooCommerce > Status > Logs > choose square_credit_card for the day when it happened from the drop-down:

Link to image: https://d.pr/i/eNZDfM

If logging wasn’t enabled, please enable it and place a test order.

Please send us the logs for further investigation via pastebin.com link but don’t forget to redact any personal and sensitive information from there.

Looking forward to hearing back from you!

Thread Starter chefpatricia
(@chefpatricia)

5 years, 7 months ago

I put Square in debug mode and a test order went through. I made the pastebin which hopefully i did right.

https://pastebin.com/cdnJRWS5

Elvira K.
(@treibalen)

5 years, 7 months ago

Hi there @chefpatricia,

Thank you for getting back to us!

If a test order came through, then please leave logging enabled and wait for another order to fail.

Please send us over the logs for that failed order so we can take a look at the errors.

Thank you!

Thread Starter chefpatricia
(@chefpatricia)

5 years, 7 months ago

So apparently it wasn’t working all week and none of our customers let us know until today. In the log the first order went through and the second did not. I see at the end of the second transaction their seems to be an issue wit payment nonce but I don’t know what that means.

https://pastebin.com/Gx0rWYsF

Thread Starter chefpatricia
(@chefpatricia)

5 years, 7 months ago

So it looks like WooCommerce updated to 4.4.0 about a week and a half ago when we started having issues. And this just popped up in the status. I’m guessing the woocommerce update broke my theme and this is the culprit?

Overrides madang/woocommerce/archive-product.php,
madang/woocommerce/cart/cart-totals.php,
madang/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 4.4.0,
madang/woocommerce/checkout/form-checkout.php,
madang/woocommerce/checkout/thankyou.php,
madang/woocommerce/content-single-product.php,
madang/woocommerce/single-product/product-image.php,
madang/woocommerce/single-product/product-thumbnails.php,
madang/woocommerce/single-product/title.php version 1.6.4 is out of date. The core version is 4.4.0,
madang/woocommerce/single-product.php

Thread Starter chefpatricia
(@chefpatricia)

5 years, 7 months ago

I have updated my theme to the latest update and stll have those errors in the woocommerce status.

Elvira K.
(@treibalen)

5 years, 7 months ago

Hi there @chefpatricia,

Thank you for the logs! I’m sorry to hear that the issue persists.

So it looks like WooCommerce updated to 4.4.0 about a week and a half ago when we started having issues.

Each version of the WooCommerce core plugin includes a list of templates: https://docs.woocommerce.com/document/template-structure. Your theme can use these default templates or override them to include some custom code there or just change something according to your specific needs.

This error madang/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 4.4.0 indicates that you’re not using a default WooCommerce template, but your theme is using its own template, but as a base, it’s using an old WooCommerce one. When you update the WooCommerce core plugin, you need to check that your templates are updated too.

These overrides can be created by your theme developer or by anyone who developed your site previously. To fix it, you can reach out to your theme developer or to a person who made these changes initially. Here is how they can update it: https://docs.woocommerce.com/document/fix-outdated-templates-woocommerce/

In the log the first order went through and the second did not. I see at the end of the second transaction their seems to be an issue wit payment nonce

This is interesting! Can you please confirm if all payments are failing or not? Do you see any pattern there such as those are all registered users with saved cards or guests? Was your test order submitted as a guest?

I see that the failed order in the log was created by an existing customer with a saved card. Can you please attempt to place a test order under the same conditions to see if it fails?

I cannot replicate this issue on my end so it might be something on your site causing the issue.

The key now is to be able to replicate it so we could try a full conflict test to see if transactions are going through with all other plugins disabled and your Storefront theme active.

Thread Starter chefpatricia
(@chefpatricia)

5 years, 7 months ago

This is interesting! Can you please confirm if all payments are failing or not? Do you see any pattern there such as those are all registered users with saved cards or guests? Was your test order submitted as a guest?

Yesterday we had 3 customers able to place an order and 1 customer not able to. All 3 that succeeded have cards saved on file and the 1 that wasn’t able to does not have a card saved on file.

None of our orders are created as a guest. Customers are required to have an account to place an order. The one that failed has been ordering for months but was the only one that did not have a card on file.

I did notice yesterday that WooCommerce updated and the previous two template errors in the status have been resolved. I had hoped that would solve the issue but it did not. After the update, I got a new error in my plugins:

WooCommerce Square by WooCommerce – 2.2.0 – Installed version not tested with active version of WooCommerce 4.5.1

Elvira K.
(@treibalen)

5 years, 6 months ago

Hi there @chefpatricia,

Sorry for the late reply!

We’d need to take a look at Square logs for failed orders to find out what happened.

Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there. Cheers!

Plugin Support slash1andy
(@slash1andy)

Automattic Happiness Engineer

5 years, 6 months ago

Hey there!

We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘Customers Cannot Pay w/ Cards’ is closed to new replies.