Customer payments failing

  • Resolved renegademarketing

    (@renegademarketing)


    5 years, 8 months ago

    My customer is hearing back from buyers they are having problems making online payments via the Woocommerce Square plugin. It apparently takes several times for the transaction to go through and the buyers are fearing their card has been charged multiple times. Any ideas on how to correct this?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Elvira K.

    (@treibalen)

    5 years, 8 months ago

    Hi there @renegademarketing,

    Thanks for reaching out!

    To determine why it’s happening, can you please follow these steps:

    – enable logging in WooCommerce > Settings > Payments > Square:


    Link to image: https://d.pr/i/SwW3xc

    – place a test order on your site. You can create a test product with $1 price to do that
    – check logs in WooCommerce > Status > Logs > choose square_credit_card from the drop-down:


    Link to image: https://d.pr/i/eNZDfM

    Please send us the logs via https://pastebin.com/ but please remove any sensitive data from there.

    If your test payment goes through, please leave logging enabled and provide us with the logs for a failed order that you have on your site or wait until one is placed.

    Looking forward to hearing back from you!

    Elvira K.

    (@treibalen)

    5 years, 8 months ago

    Hi there @renegademarketing,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Cheers!

Viewing 2 replies - 1 through 2 (of 2 total)

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