customer can not make payment

  • Resolved nbt.ajay

    (@nbtajay)


    5 years, 11 months ago

    Hello

    site is returning error when card details are entered. Error is “An error occurred, please try again ot try an alternate form of payment” , when i checked log file , i got this error , check this screenhsot
    04-30-2020 @ 21:52:03 – 3D Secure Verification Token is missing
    in plugin verion 2.1.3,

    please check this issue asap

    Thanks

    • This topic was modified 5 years, 11 months ago by nbt.ajay.
Viewing 2 replies - 1 through 2 (of 2 total)
  • Elvira K.

    (@treibalen)

    5 years, 11 months ago

    Hi there @nbtajay,

    Sorry for the late reply!

    Can you please confirm that the issue persists with only WooCommerce and Square plugins enabled and your theme switched to Storefront?

    We’ve had this bug in the version 2.1.2 due to caching, but in other cases we saw that it can be caused by a conflict as well.

    Please get back to us if the issue persists after a conflict test: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Cheers!

    Elvira K.

    (@treibalen)

    5 years, 10 months ago

    Hi there @nbtajay,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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