• Resolved JQuinn

    (@jquinn33)


    Hi! We have two forms using Paypal. We have the charge currency set to USD on one and CAD on the other. For some reason, the CAD form shows on the front-end as USD.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @jquinn33,

    I hope this message finds you well.

    The page URL that you shared returns a “Not Found” error. Hence, we were unable to take a closer look at the issue.

    Could you please share an export of the form so that we can take a closer look at the issue? You may please share the export of the form using Google Drive or Pastebin.com

    I hope the following guide comes in handy: https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export

    Looking forward to hearing back from you.

    Best Regards,
    Nebu John

    Thread Starter JQuinn

    (@jquinn33)

    Plugin Support Saurabh – WPMU DEV Support

    (@wpmudev-support7)

    Hello @jquinn33,

    Hope you’re doing well today! Thank you for sharing the staging site URL. I took a closer look and could see the form on the /gift-cards/ page. https://monosnap.ai/file/pEvI1lDd92PPl27eNkuA6wcUwaGTq1

    I was able to replicate the issue you mentioned, and both the French & English version pages show different forms; however, the price suffix is still the same. Which is USD.

    In order to troubleshoot the issue further, would it be possible for you to share the form exports for both forms with us so that we could take a closer look and check if the issue is specific to your form?

    I tried to replicate the situation on my lab site; however, it works fine on my end as the currency suffix shows based on what currency I’ve set in the Currency field settings https://monosnap.ai/file/OyK1oFhHvl7VLm0C7RULwRla57vgOP

    You can follow the guide https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#import-export to export the form and share those via Google Drive/Pastebin (please ensure the links are public) so that we can import the form on our lab site and investigate the issue further.

    Kind Regards,
    Saurabh

    Thread Starter JQuinn

    (@jquinn33)

    You bet! I didn’t see a way to attach documents, so I’ve pasted them here.

    Here is the English one:

    {“type”:”form”,”data”:{“fields”:[{“id”:”number-1″,”element_id”:”number-1″,”form_id”:”wrapper-7248-1703″,”parent_group”:””,”type”:”number”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-7248-1703″,”hidden_behavior”:”zero”,”calculations”:”true”,”limit_min”:”1″,”limit_max”:”150″,”field_label”:”Number of Cards”},{“id”:”currency-1″,”element_id”:”currency-1″,”form_id”:”wrapper-2144-2941″,”parent_group”:””,”type”:”currency”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-2144-2941″,”hidden_behavior”:”zero”,”calculations”:”true”,”limit_min”:”1″,”limit_max”:”150″,”currency”:”USD”,”field_label”:”Dollar Amount of Each Card”},{“id”:”paypal-1″,”element_id”:”paypal-1″,”form_id”:”wrapper-2550-9208″,”parent_group”:””,”type”:”paypal”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-2550-9208″,”mode”:”sandbox”,”currency”:”USD”,”amount_type”:”variable”,”label”:”checkout”,”color”:”gold”,”shape”:”rect”,”layout”:”vertical”,”tagline”:”true”,”shipping_address”:”disable”,”locale”:”en_US”,”debug_mode”:”disable”,”height”:”40″,”variable”:”calculation-1″,”venmo”:”1″,”sofort”:”1″,”sepa”:”1″,”p24″:”1″,”mybank”:”1″,”mercadopago”:”1″,”ideal”:”1″,”giropay”:”1″,”eps”:”1″,”blik”:”1″,”bancontact”:”1″},{“id”:”calculation-1″,”element_id”:”calculation-1″,”form_id”:”wrapper-3322-2624″,”parent_group”:””,”type”:”calculation”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-3322-2624″,”hidden_behavior”:”zero”,”field_label”:”Total”,”hidden”:”1″,”formula”:”{number-1}*{currency-1}”}],”settings”:{“pagination-header”:”nav”,”paginationData”:{“pagination-header-design”:”show”,”pagination-header”:”nav”},”formName”:”Gift Card Order Form”,”version”:”1.52.0″,”form-border-style”:”none”,”form-padding”:””,”form-border”:””,”fields-style”:”open”,”field-image-size”:”custom”,”validation”:”on_submit”,”akismet-protection”:”1″,”form-style”:”basic”,”form-substyle”:”default”,”enable-ajax”:”true”,”autoclose”:”true”,”submission-indicator”:”show”,”indicator-label”:”Submitting…”,”cform-color-option”:”theme”,”basic-field-image-size”:”custom”,”basic-fields-style”:”open”,”store_submissions”:”1″,”description-position”:”above”,”input-focus-outline-color”:”#254DEB”,”radio-border-hover”:”#097BAA”,”radio-background-hover”:”#E1F6FF”,”radio-outline-focus”:”#254DEB”,”select-focus-outline-color”:”#254DEB”,”button-submit-focus-outline-color”:”#254DEB”,”prev-focus-outline-color”:”#254DEB”,”next-focus-outline-color”:”#254DEB”,”button-upload-focus-outline-color”:”#254DEB”,”button-upload-delete-focus-outline-color”:”#254DEB”,”multiupload-panel-focus-outline-color”:”#254DEB”,”multiupload-panel-link-focus-outline-color”:”#254DEB”,”repeater-button-outline-focus”:”#254DEB”,”repeater-icon-outline-focus”:”#254DEB”,”repeater-link-outline-focus”:”#254DEB”,”consent-cbox-border-hover”:”#254DEB”,”consent-cbox-background-hover”:”#254DEB”,”consent-cbox-outline-focus”:”#254DEB”,”slider-handle-outline-color”:”#254DEB”,”rating-focus-outline-color”:”#254DEB”,”dropdown-search-outline-focus”:”#254DEB”,”dropdown-option-outline-focus”:”#254DEB”,”multiselect-item-outline-focus”:”#254DEB”,”steps-outline-focus”:”#254DEB”,”calendar-outline-focus”:”#254DEB”,”form-type”:”default”,”submission-behaviour”:”behaviour-hide”,”thankyou-message”:”Thanks! We\u2019ve received your submission and will get back to you shortly.”,”submitData”:{“custom-submit-text”:”Submit”,”custom-invalid-form-message”:”Error: Your form is not valid, please fix the errors!”},”validation-inline”:”1″,”form-expire”:”no_expire”,”form-padding-top”:”0″,”form-padding-right”:”0″,”form-padding-bottom”:”0″,”form-padding-left”:”0″,”form-border-width”:”0″,”form-border-radius”:”0″,”cform-label-font-family”:”Roboto”,”cform-label-custom-family”:””,”cform-label-font-size”:”12″,”cform-label-font-weight”:”bold”,”cform-title-font-family”:”Roboto”,”cform-title-custom-family”:””,”cform-title-font-size”:”45″,”cform-title-font-weight”:”normal”,”cform-title-text-align”:”left”,”cform-subtitle-font-family”:”Roboto”,”cform-subtitle-custom-font”:””,”cform-subtitle-font-size”:”18″,”cform-subtitle-font-weight”:”normal”,”cform-subtitle-text-align”:”left”,”cform-input-font-family”:”Roboto”,”cform-input-custom-font”:””,”cform-input-font-size”:”16″,”cform-input-font-weight”:”normal”,”cform-radio-font-family”:”Roboto”,”cform-radio-custom-font”:””,”cform-radio-font-size”:”14″,”cform-radio-font-weight”:”normal”,”cform-select-font-family”:”Roboto”,”cform-select-custom-family”:””,”cform-select-font-size”:”16″,”cform-select-font-weight”:”normal”,”cform-multiselect-font-family”:”Roboto”,”cform-multiselect-custom-font”:””,”cform-multiselect-font-size”:”16″,”cform-multiselect-font-weight”:”normal”,”cform-multiselect-tag-font-family”:”Roboto”,”cform-multiselect-tag-custom-font”:””,”cform-multiselect-tag-font-size”:”12″,”cform-multiselect-tag-font-weight”:”medium”,”cform-dropdown-font-family”:”Roboto”,”cform-dropdown-custom-font”:””,”cform-dropdown-font-size”:”16″,”cform-dropdown-font-weight”:”normal”,”cform-calendar-font-family”:”Roboto”,”cform-calendar-custom-font”:””,”cform-calendar-font-size”:”13″,”cform-calendar-font-weight”:”normal”,”cform-button-font-family”:”Roboto”,”cform-button-custom-font”:””,”cform-button-font-size”:”14″,”cform-button-font-weight”:”500″,”cform-timeline-font-family”:”Roboto”,”cform-timeline-custom-font”:””,”cform-timeline-font-size”:”12″,”cform-timeline-font-weight”:”normal”,”cform-pagination-font-family”:””,”cform-pagination-custom-font”:””,”cform-pagination-font-size”:”16″,”cform-pagination-font-weight”:”normal”,”payment_require_ssl”:””,”submission-file”:”delete”,”trigger_from”:”template”,”template_type”:”preset”,”template_name”:”Blank Form”,”form_name”:”gift-card-order-form”,”form_status”:”publish”,”notification_count”:1,”previous_status”:”publish”,”basic-cform-color-settings”:”1″,”basic-input-border”:”#c9c9c9″,”basic-input-color”:”#eaeaea”,”basic-cform-label-color”:”#d1d1d1″,”basic-label-helper-color”:”#e0e0e0″,”basic-suffix-color”:”#e5e5e5″},”client_id”:null,”integration_conditions”:[],”behaviors”:[{“slug”:”behavior-1234-4567″,”label”:””,”autoclose-time”:”5″,”autoclose”:”true”,”newtab”:”sametab”,”thankyou-message”:”Thanks! We\u2019ve received your submission and will get back to you shortly.”,”email-thankyou-message”:””,”manual-thankyou-message”:””,”submission-behaviour”:”behaviour-thankyou”,”redirect-url”:””}],”notifications”:[{“slug”:”notification-1234-4567″,”label”:”Admin Email”,”email-recipients”:”default”,”recipients”:”info@seequinn.com”,”email-subject”:”New Form Entry #{submission_id} for {form_name}”,”email-editor”:”You have a new website form submission:
    {all_fields}

    This message was sent from {site_url}.”,”email-attachment”:”true”,”type”:”default”}]},”status”:”publish”,”version”:”1.52.2″}

    And here is the French form:

    {“type”:”form”,”data”:{“fields”:[{“id”:”number-1″,”element_id”:”number-1″,”form_id”:”wrapper-7248-1703″,”parent_group”:””,”type”:”number”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-7248-1703″,”hidden_behavior”:”zero”,”calculations”:”true”,”limit_min”:”1″,”limit_max”:”150″,”field_label”:”Nombre de certificats :”},{“id”:”currency-1″,”element_id”:”currency-1″,”form_id”:”wrapper-2144-2941″,”parent_group”:””,”type”:”currency”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-2144-2941″,”hidden_behavior”:”zero”,”calculations”:”true”,”limit_min”:”1″,”limit_max”:”150″,”currency”:”USD”,”field_label”:”Montant par carte-cadeau :”},{“id”:”paypal-1″,”element_id”:”paypal-1″,”form_id”:”wrapper-2550-9208″,”parent_group”:””,”type”:”paypal”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-2550-9208″,”mode”:”sandbox”,”currency”:”CAD”,”amount_type”:”variable”,”label”:”checkout”,”color”:”gold”,”shape”:”rect”,”layout”:”vertical”,”tagline”:”true”,”shipping_address”:”disable”,”locale”:”en_US”,”debug_mode”:”disable”,”height”:”40″,”variable”:”calculation-1″,”bancontact”:”1″,”blik”:”1″,”eps”:”1″,”giropay”:”1″,”ideal”:”1″,”mercadopago”:”1″,”mybank”:”1″,”p24″:”1″,”sepa”:”1″,”sofort”:”1″,”venmo”:”1″},{“id”:”calculation-1″,”element_id”:”calculation-1″,”form_id”:”wrapper-5186-4393″,”parent_group”:””,”type”:”calculation”,”options”:[],”cols”:”12″,”conditions”:[],”wrapper_id”:”wrapper-5186-4393″,”hidden_behavior”:”zero”,”field_label”:”Total”,”formula”:”{number-1}*{currency-1}”,”hidden”:”1″}],”settings”:{“pagination-header”:”nav”,”paginationData”:{“pagination-header-design”:”show”,”pagination-header”:”nav”},”formName”:”Gift Card Order Form – Fr”,”version”:”1.52.0″,”form-border-style”:”none”,”form-padding”:””,”form-border”:””,”fields-style”:”open”,”field-image-size”:”custom”,”validation”:”on_submit”,”akismet-protection”:”1″,”form-style”:”basic”,”form-substyle”:”default”,”enable-ajax”:”true”,”autoclose”:”true”,”submission-indicator”:”show”,”indicator-label”:”Submitting…”,”cform-color-option”:”theme”,”basic-field-image-size”:”custom”,”basic-fields-style”:”open”,”store_submissions”:”1″,”description-position”:”above”,”input-focus-outline-color”:”#254DEB”,”radio-border-hover”:”#097BAA”,”radio-background-hover”:”#E1F6FF”,”radio-outline-focus”:”#254DEB”,”select-focus-outline-color”:”#254DEB”,”button-submit-focus-outline-color”:”#254DEB”,”prev-focus-outline-color”:”#254DEB”,”next-focus-outline-color”:”#254DEB”,”button-upload-focus-outline-color”:”#254DEB”,”button-upload-delete-focus-outline-color”:”#254DEB”,”multiupload-panel-focus-outline-color”:”#254DEB”,”multiupload-panel-link-focus-outline-color”:”#254DEB”,”repeater-button-outline-focus”:”#254DEB”,”repeater-icon-outline-focus”:”#254DEB”,”repeater-link-outline-focus”:”#254DEB”,”consent-cbox-border-hover”:”#254DEB”,”consent-cbox-background-hover”:”#254DEB”,”consent-cbox-outline-focus”:”#254DEB”,”slider-handle-outline-color”:”#254DEB”,”rating-focus-outline-color”:”#254DEB”,”dropdown-search-outline-focus”:”#254DEB”,”dropdown-option-outline-focus”:”#254DEB”,”multiselect-item-outline-focus”:”#254DEB”,”steps-outline-focus”:”#254DEB”,”calendar-outline-focus”:”#254DEB”,”form-type”:”default”,”submission-behaviour”:”behaviour-hide”,”thankyou-message”:”Thanks! We\u2019ve received your submission and will get back to you shortly.”,”submitData”:{“custom-submit-text”:”Soumettre”,”custom-invalid-form-message”:”Erreur : Votre formulaire n\u2019est pas valide, veuillez corriger les erreurs!”},”validation-inline”:”1″,”form-expire”:”no_expire”,”form-padding-top”:”0″,”form-padding-right”:”0″,”form-padding-bottom”:”0″,”form-padding-left”:”0″,”form-border-width”:”0″,”form-border-radius”:”0″,”cform-label-font-family”:”Roboto”,”cform-label-custom-family”:””,”cform-label-font-size”:”12″,”cform-label-font-weight”:”bold”,”cform-title-font-family”:”Roboto”,”cform-title-custom-family”:””,”cform-title-font-size”:”45″,”cform-title-font-weight”:”normal”,”cform-title-text-align”:”left”,”cform-subtitle-font-family”:”Roboto”,”cform-subtitle-custom-font”:””,”cform-subtitle-font-size”:”18″,”cform-subtitle-font-weight”:”normal”,”cform-subtitle-text-align”:”left”,”cform-input-font-family”:”Roboto”,”cform-input-custom-font”:””,”cform-input-font-size”:”16″,”cform-input-font-weight”:”normal”,”cform-radio-font-family”:”Roboto”,”cform-radio-custom-font”:””,”cform-radio-font-size”:”14″,”cform-radio-font-weight”:”normal”,”cform-select-font-family”:”Roboto”,”cform-select-custom-family”:””,”cform-select-font-size”:”16″,”cform-select-font-weight”:”normal”,”cform-multiselect-font-family”:”Roboto”,”cform-multiselect-custom-font”:””,”cform-multiselect-font-size”:”16″,”cform-multiselect-font-weight”:”normal”,”cform-multiselect-tag-font-family”:”Roboto”,”cform-multiselect-tag-custom-font”:””,”cform-multiselect-tag-font-size”:”12″,”cform-multiselect-tag-font-weight”:”medium”,”cform-dropdown-font-family”:”Roboto”,”cform-dropdown-custom-font”:””,”cform-dropdown-font-size”:”16″,”cform-dropdown-font-weight”:”normal”,”cform-calendar-font-family”:”Roboto”,”cform-calendar-custom-font”:””,”cform-calendar-font-size”:”13″,”cform-calendar-font-weight”:”normal”,”cform-button-font-family”:”Roboto”,”cform-button-custom-font”:””,”cform-button-font-size”:”14″,”cform-button-font-weight”:”500″,”cform-timeline-font-family”:”Roboto”,”cform-timeline-custom-font”:””,”cform-timeline-font-size”:”12″,”cform-timeline-font-weight”:”normal”,”cform-pagination-font-family”:””,”cform-pagination-custom-font”:””,”cform-pagination-font-size”:”16″,”cform-pagination-font-weight”:”normal”,”payment_require_ssl”:””,”submission-file”:”delete”,”trigger_from”:”template”,”template_type”:”preset”,”template_name”:”Blank Form”,”form_name”:”gift-card-order-form-fr”,”form_status”:”publish”,”notification_count”:1,”previous_status”:”publish”,”basic-cform-color-settings”:”1″,”basic-input-border”:”#c9c9c9″,”basic-input-color”:”#eaeaea”,”basic-cform-label-color”:”#d1d1d1″,”basic-label-helper-color”:”#e0e0e0″,”basic-suffix-color”:”#e5e5e5″},”client_id”:null,”integration_conditions”:[],”behaviors”:[{“slug”:”behavior-1234-4567″,”label”:””,”autoclose-time”:”5″,”autoclose”:”true”,”newtab”:”sametab”,”thankyou-message”:”Thanks! We\u2019ve received your submission and will get back to you shortly.”,”email-thankyou-message”:””,”manual-thankyou-message”:””,”submission-behaviour”:”behaviour-thankyou”,”redirect-url”:””}],”notifications”:[{“slug”:”notification-1234-4567″,”label”:”Admin Email”,”email-recipients”:”default”,”recipients”:”info@seequinn.com”,”email-subject”:”New Form Entry #{submission_id} for {form_name}”,”email-editor”:”You have a new website form submission:
    {all_fields}

    This message was sent from {site_url}.”,”email-attachment”:”true”,”type”:”default”}]},”status”:”publish”,”version”:”1.52.2″}

    Thank you for your help!

    Mina Emad

    (@minaemad)

    Hello @jquinn33 ,

    Thank you for sharing the export code — we appreciate it.

    It looks like the code may have been affected by the forum editor formatting (this can sometimes modify characters or spacing when pasted directly), which makes it difficult for us to properly import and test the form.

    Could you please share the export again using an external tool like https://pastebin.com? This will preserve the formatting exactly as needed. Here’s how to do that:

    1. Copy the full export code of both forms
    2. Go to https://pastebin.com
    3. Paste the code there and create a new paste
    4. Share the link(s) with us here

    This will allow us to accurately import the forms and continue the investigation.

    Thanks again for your cooperation — looking forward to your update.

    Best regards,
    Mina Emad

    Thread Starter JQuinn

    (@jquinn33)

    Hello @jquinn33,

    Thank you for sharing the form exports — that helped us take a closer look.

    I was able to reproduce the issue on my end, and it comes down to a small mismatch in the currency settings between two fields in the form.

    What’s happening

    Each form includes:

    • A currency/number field (used to define the amount)
    • A PayPal field (which uses that amount dynamically)

    On the French version of your form, the PayPal field is correctly set to CAD, but the amount field (“Montant par carte-cadeau”) is still set to USD.

    How to fix it

    Please update the currency in the amount field to match CAD:

    1. Go to Forminator → Forms → Edit your French form (“Gift Card Order Form – Fr”)
    2. Click on the field named “Montant par carte-cadeau”
    3. Navigate to the field “settings” tab
    4. Change the currency from USD to CAD (see the attached screenshot at https://ibb.co/YBKdyKCW)
    5. Save the form and test again

    For further information on the currency field settings, please refer to the documentation at https://wpmudev.com/docs/wpmu-dev-plugins/forminator/#currency-settings.

    Once you update the setting to CAD in that field, the correct currency should display on the front end.

    Please let us know how it goes or if you’d like us to double-check anything further.

    Best regards,
    Mina Emad

    Hello @jquinn33,

    Just checking in on this — I wanted to see if you had a chance to try the suggested solution.

    Please let us know if it worked for you or if you’re still experiencing any issues. We’d be more than happy to assist further if needed.

    Looking forward to your update.

    Best regards,
    Mina Emad

    Thread Starter JQuinn

    (@jquinn33)

    Wow. Thank you sooooo much for pointing out my user error! Ha!! All is working perfectly now!

    I’ve been developing sites for over 20 years and this is one of the BEST form plugins I’ve ever used. Your support is amazing too. I will be getting all future (and hopefully most current) clients on Forminator!

    Thank you again!!

    Hello @jquinn33,

    Thank you for your response and kind words!

    I’m glad we were able to help you move forward with this. If you need any further assistance or run into anything else, please don’t hesitate to reach out — we’re always happy to help.

    Since everything is now working as expected and the topic is resolved, we’d truly appreciate it if you could take a moment to share your experience with Forminator and the support you received by leaving a quick review here: https://wordpress.org/support/plugin/forminator/reviews/#new-post

    Your feedback means a lot to us and helps others as well. Thanks again, and have a great day!

    Best regards,
    Mina Emad

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