• Resolved amyritterbusch

    (@amyritterbusch)


    I’ve tried several times to upload a CVS file of 6 small donations we received offline, the upload appears successful. I get the success notice: Done! Import Complete! 6 donations imported, but the new donations never appear in the list of donations. Any troubleshooting tips?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Devin Walker

    (@dlocc)

    Hey @amyritterbusch – this is a known bug, it’s going to be fixed in the next version out likely this week! Sorry about that.

    Thread Starter amyritterbusch

    (@amyritterbusch)

    Thank you! I will keep an eye out for it 🙂

    Hello! I was wondering if this issue was fixed? I have something similar happening in that my CSV is uploaded but none of my fields are appearing in order to map them.

    Thread Starter amyritterbusch

    (@amyritterbusch)

    I have not seen a new release yet. But I did find a workaround. It turns out my donations were being uploaded, but not being marked as Complete, their status column was just blank.

    1. I found them by searching for name or email, then I could mark them as complete. Then they showed up fine.
    2. Then I went to Tools > Data > Recount Stats and was all set.

    That’s great insight, thanks very much Amy.

    Have you by any chance done an import of reoccurring donations, say, from another platform?

    Thread Starter amyritterbusch

    (@amyritterbusch)

    No, I haven’t done that. I was just trying important single offline donations that we’ve been getting via Venmo, but rather than doing them one at a time, I was waiting until the end of the week to upload a batch of offline donations. But they were not recurring.

    Plugin Contributor Matt Cromwell

    (@webdevmattcrom)

    Hi folks,

    The release will be within the next week or so. It will be version 2.1. Once you see that available, update and the CSV Import will work as intended. Thanks for your patience!

Viewing 7 replies - 1 through 7 (of 7 total)

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