• Resolved dunbar203

    (@dunbar203)


    Customers were trying to complete an order but was receiving an error.
    
    I did a test transaction on the user end and received the same error.
    
    Uninstalled the square plugin, cleared cache and reinstalled. Upon going to configure the plug in I receive an error that states: There has been a critical error on this website. Please check your site admin email inbox for instructions.
    
    The email I receive states: Howdy!
    
    Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
    
    In this case, WordPress caught an error with one of your plugins, WooCommerce Square.
    
    First, visit your website and check for any visible issues. Next, visit the page where the error was caught and check for any visible issues.
    
    Please contact your host for assistance with investigating this issue further.
    
    If your site appears broken and you can't access your dashboard normally, WordPress now has a special "recovery mode". This lets you safely login to your dashboard and investigate further.
    
    
    To keep your site safe, this link will expire in 1 day. Don't worry about that, though: a new link will be emailed to you if the error occurs again after it expires.
    
    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.1.1
    Active theme: Storefront (version 4.2.0)
    Current plugin: WooCommerce Square (version 3.4.2)
    PHP version 8.0.25
    
    Error Details
    =============
    An error of type E_ERROR was caused in line 83 of the file /var/www/wptbox/wp-content/plugins/woocommerce-square/vendor/square/square/src/Apis/BaseApi.php. Error message: Uncaught Error: Call to undefined function Square\Apis\php_uname() in /var/www/wptbox/wp-content/plugins/woocommerce-square/vendor/square/square/src/Apis/BaseApi.php:83
    Stack trace:
    #0 /var/www/wptbox/wp-content/plugins/woocommerce-square/vendor/square/square/src/Apis/BaseApi.php(56): Square\Apis\BaseApi->updateUserAgent()
    #1 /var/www/wptbox/wp-content/plugins/woocommerce-square/vendor/square/square/src/Apis/LocationsApi.php(23): Square\Apis\BaseApi->__construct()
    #2 /var/www/wptbox/wp-content/plugins/woocommerce-square/vendor/square/square/src/SquareClient.php(570): Square\Apis\LocationsApi->__construct()
    #3 /var/www/wptbox/wp-content/plugins/woocommerce-square/includes/API/Requests/Locations.php(45): Square\SquareClient->getLocationsApi()
    #4 /var/www/wptbox/wp-content/plugins/woocommerce-square/includes/API.php(606): WooCommerce\Square\API\Requests\Locations->__construct()
    #5 /var/www/wptbox/wp-content/plugins/woocommerce-square/includes/Settings.php(717): WooCommerce\Square\API->get_locations()
    #6 /var/www/wptbox/wp-content/plugins/woocommerce-square/includes/Plugin.php(553): WooCommerce\Square\Settings->get_locations()
    #7 /var/www/wptbox/wp-content/plugins/woocommerce-square/includes/Framework/PaymentGateway/Payment_Gateway_Plugin.php(512): WooCommerce\Square\Plugin->add_currency_admin_notices()
    #8 /var/www/wptbox/wp-includes/class-wp-hook.php(308): WooCommerce\Square\Framework\PaymentGateway\Payment_Gateway_Plugin->add_delayed_admin_notices()
    #9 /var/www/wptbox/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters()
    #10 /var/www/wptbox/wp-includes/plugin.php(517): WP_Hook->do_action()
    #11 /var/www/wptbox/wp-admin/admin-footer.php(78): do_action()
    #12 /var/www/wptbox/wp-admin/admin.php(297): require_once('...')
    #13 {main}
    thrown
    
    I talked to live chat with my host and at first they said it was one of my plugins causing the issue. He deactivated the plugin and asked me to try again. The error persisted.
    
    He then stated the Square woocommerce plugin was corrupt and that I should contact them.
    
    Here is what my STATUS REPORT states:
    
    
    
    ### WordPress Environment ###
    
    WordPress address (URL)
    Site address (URL):
    WC Version: 7.3.0
    REST API Version: ✔</img></img> 7.3.0
    WC Blocks Version: ✔</img></img> 9.1.5
    Action Scheduler Version: ✔</img></img> 3.5.3
    Log Directory Writable: ✔</img></img>
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: ✔</img></img>
    Language: en_US
    External object cache: ✔</img></img>
    
    ### Server Environment ###
    
    Server Info: nginx/1.22.1
    PHP Version: 8.0.25
    PHP Post Max Size: 512 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 5000
    cURL Version: 7.83.1
    OpenSSL/1.1.1s
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.26-29-log
    Max Upload Size: 512 MB
    Default Timezone is UTC: ✔</img></img>
    fsockopen/cURL: ✔</img></img>
    SoapClient: ✔</img></img>
    DOMDocument: ✔</img></img>
    GZip: ✔</img></img>
    Multibyte String: ✔</img></img>
    Remote Post: ✔</img></img>
    Remote Get: ✔</img></img>
    
    ### Database ###
    
    WC Database Version: 7.3.0
    WC Database Prefix: wp_
    Total Database Size: 501.85MB
    Database Data Size: 337.29MB
    Database Index Size: 164.56MB
    wp_woocommerce_sessions: Data: 1.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_order_items: Data: 1.52MB + Index: 0.31MB + Engine InnoDB
    wp_woocommerce_order_itemmeta: Data: 10.52MB + Index: 7.03MB + Engine InnoDB
    wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_actions: Data: 7.33MB + Index: 11.17MB + Engine InnoDB
    wp_actionscheduler_claims: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_actionscheduler_logs: Data: 4.52MB + Index: 3.03MB + Engine InnoDB
    wp_aff_affiliates: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_aff_affiliates_users: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_aff_hits: Data: 1.52MB + Index: 1.08MB + Engine InnoDB
    wp_aff_referrals: Data: 2.52MB + Index: 0.61MB + Engine InnoDB
    wp_aff_referral_items: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_aff_robots: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_aff_uris: Data: 0.19MB + Index: 0.17MB + Engine InnoDB
    wp_aff_user_agents: Data: 0.14MB + Index: 0.05MB + Engine InnoDB
    wp_commentmeta: Data: 0.28MB + Index: 0.27MB + Engine InnoDB
    wp_comments: Data: 6.52MB + Index: 2.59MB + Engine InnoDB
    wp_dokan_announcement: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_orders: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_dokan_refund: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_vendor_balance: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_dokan_withdraw: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_duplicator_packages: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_e_events: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_ff_scheduled_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fluentform_entry_details: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fluentform_forms: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fluentform_form_analytics: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fluentform_form_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fluentform_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fluentform_submissions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_fluentform_submission_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_glsr_assigned_posts: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_glsr_assigned_terms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_glsr_assigned_users: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_glsr_ratings: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_mailchimp_carts: Data: 0.50MB + Index: 0.00MB + Engine InnoDB
    wp_mailchimp_jobs: Data: 0.11MB + Index: 0.00MB + Engine InnoDB
    wp_options: Data: 3.22MB + Index: 2.06MB + Engine InnoDB
    wp_pimwick_gift_card: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_pimwick_gift_card_activity: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_postmeta: Data: 171.70MB + Index: 79.17MB + Engine InnoDB
    wp_posts: Data: 35.56MB + Index: 13.09MB + Engine InnoDB
    wp_termmeta: Data: 0.08MB + Index: 0.11MB + Engine InnoDB
    wp_terms: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_term_relationships: Data: 1.52MB + Index: 0.42MB + Engine InnoDB
    wp_term_taxonomy: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
    wp_tinvwl_analytics: Data: 0.30MB + Index: 0.14MB + Engine InnoDB
    wp_tinvwl_items: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
    wp_tinvwl_lists: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_usermeta: Data: 2.52MB + Index: 2.02MB + Engine InnoDB
    wp_users: Data: 0.14MB + Index: 0.14MB + Engine InnoDB
    wp_wc_admin_notes: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
    wp_wc_category_lookup: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
    wp_wc_customer_lookup: Data: 0.23MB + Index: 0.16MB + Engine InnoDB
    wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_order_coupon_lookup: Data: 0.06MB + Index: 0.09MB + Engine InnoDB
    wp_wc_order_product_lookup: Data: 1.52MB + Index: 0.72MB + Engine InnoDB
    wp_wc_order_stats: Data: 1.52MB + Index: 0.39MB + Engine InnoDB
    wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_product_meta_lookup: Data: 6.52MB + Index: 10.09MB + Engine InnoDB
    wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wdp_orders: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wdp_order_items: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wdp_rules: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_wdr_order_discounts: Data: 0.20MB + Index: 0.00MB + Engine InnoDB
    wp_wdr_order_item_discounts: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_wdr_rules: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfblockediplog: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfblocks7: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfconfig: Data: 0.47MB + Index: 0.00MB + Engine InnoDB
    wp_wfcrawlers: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilechanges: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wffilemods: Data: 10.52MB + Index: 0.00MB + Engine InnoDB
    wp_wfhits: Data: 1.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfhoover: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfknownfilelist: Data: 4.52MB + Index: 0.00MB + Engine InnoDB
    wp_wflivetraffichuman: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wflocs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wflogins: Data: 0.28MB + Index: 0.09MB + Engine InnoDB
    wp_wfls_2fa_secrets: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_wfls_settings: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfnotifications: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfpendingissues: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wfreversecache: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wfsnipcache: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
    wp_wfstatus: Data: 0.13MB + Index: 0.09MB + Engine InnoDB
    wp_wftrafficrates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woocommerce_square_customers: Data: 0.14MB + Index: 0.00MB + Engine InnoDB
    wp_woomotiv_custom_popups: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_woomotiv_stats: Data: 0.30MB + Index: 0.00MB + Engine InnoDB
    wp_woo_shippment_provider: Data: 0.08MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_actions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_affiliates: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_affiliates_fields: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_creatives: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_impressions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_messages: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_paypal_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_tracking_tokens: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_tracking_tokens_purchase_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpam_transactions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpforms_entries: Data: 0.09MB + Index: 0.02MB + Engine InnoDB
    wp_wpforms_entry_fields: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
    wp_wpforms_entry_meta: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
    wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
    wp_yoast_indexable: Data: 52.42MB + Index: 23.70MB + Engine InnoDB
    wp_yoast_indexable_hierarchy: Data: 2.52MB + Index: 3.81MB + Engine InnoDB
    wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
    wp_yoast_primary_term: Data: 0.09MB + Index: 0.09MB + Engine InnoDB
    wp_yoast_seo_links: Data: 0.44MB + Index: 0.23MB + Engine InnoDB
    
    ### Post Type Counts ###
    
    attachment: 41794
    customize_changeset: 2
    e-landing-page: 2
    elementor_library: 1
    feedback: 5
    gs_wps_cpt: 9
    nav_menu_item: 402
    oembed_cache: 13
    page: 31
    post: 1
    product: 5349
    product_variation: 42392
    revision: 216
    shop_coupon: 3
    shop_order: 6352
    shop_order_refund: 77
    site-review: 28
    sp_wps_shortcodes: 1
    woocarousel: 1
    wp_global_styles: 1
    wpforms: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ✔</img></img>
    Hide errors from visitors: ✔</img></img>
    
    ### Active Plugins (32) ###
    
    Smart Custom 404 error page [404page]: by Peter Raschendorfer – 11.4.3
    Affiliates WooCommerce Light: by itthinx – 1.16.0
    Affiliates: by itthinx – 4.17.0
    Classic Menu Block: by Jonathan Harris – 0.1.5
    Duplicator: by Snap Creek – 1.5.1
    Elementor: by Elementor.com – 3.10.1
    GS Products Slider for WooCommerce Lite: by GS Plugins – 1.5.8
    Jetpack: by Automattic – 11.7.1
    AI Powered Marketing: by Kliken – 1.1.0
    Mailchimp for WooCommerce: by Mailchimp – 2.7.6
    Printify Shipping Method: by Printify – 2.7
    PW WooCommerce Bulk Edit: by Pimwick
    LLC – 2.108
    
    PW WooCommerce Gift Cards Pro: by Pimwick
    LLC – 1.423
    
    Really Simple SSL: by Really Simple Plugins – 6.1.0
    Site Reviews: by Paul Ryley – 6.4.1
    TI WooCommerce Wishlist: by TemplateInvaders – 2.2.1
    Woo Discount Rules PRO 2.0: by Flycart – 2.5.2
    Woo Discount Rules: by Flycart – 2.5.3
    WPC Product Bundles for WooCommerce (Premium): by WPClever – 7.0.1
    WPC Product Bundles for WooCommerce: by WPClever – 7.0.1
    Category Discount Woocommerce: by QuanticEdge – 4.7
    WooCommerce Google Analytics Integration: by WooCommerce – 1.5.19
    WooCommerce Sales By Location Report: by ChuckMac Development – 1.3.2
    WooCommerce Shipping & Tax: by WooCommerce – 2.1.1
    WooCommerce Square: by WooCommerce – 3.4.2
    WooCommerce: by Automattic – 7.3.0
    Wordfence Security: by Wordfence – 7.8.2
    Yoast SEO: by Team Yoast – 19.14
    WP Mail SMTP: by WPForms – 3.7.0
    WP Snow Effect: by WPManiax – 1.1.15
    WPForms: by WPForms – 1.7.9.1
    YITH WooCommerce Quick View: by YITH – 1.23.0
    
    ### Inactive Plugins (2) ###
    
    Woomotiv - Live Sales Notification for Woocommerce: by Sabri Taieb – 3.4.1
    WP Content Copy Protection & No Right Click: by wp-buy – 3.5.2
    
    ### Dropin Plugins (1) ###
    
    object-cache.php: Redis Object Cache Drop-In
    
    ### Must Use Plugins (1) ###
    
    EasyWP Plugin: by Namecheap
    Inc. – 1.0.1.1
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    pw gift card (pw-gift-card)
    simple (simple)
    variable (variable)
    woosb (woosb)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔</img></img>
    Enforce Approved Product Download Directories: –
    Order datastore: WC_Order_Data_Store_CPT
    
    ### WC Pages ###
    
    Shop base: #5 - /shop/
    Cart: #6 - /cart/
    Checkout: #7 - /checkout/
    My account: #8 - /my-account/
    Terms and conditions: #3 - /privacy-policy/
    
    ### Theme ###
    
    Name: Storefront
    Version: 4.2.0
    Author URL: <a rel="noreferrer noopener" href="https://woocommerce.com/" target="_blank">https://woocommerce.com/</a>
    Child Theme: ❌</img></img> – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ✔</img></img>
    
    ### Templates ###
    
    Overrides: –
    
    ### Pimwick Plugins ###
    
    PW WooCommerce Gift Cards Pro: License key: PW-63a1f16ba7619
    Result: success
    Cached: 2023-01-18
    
    ### Square ###
    
    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off
    
    ### Admin ###
    
    Enabled Features: activity-panels
    analytics
    coupons
    customer-effort-score-tracks
    experimental-products-task
    experimental-import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
    homescreen
    marketing
    multichannel-marketing
    mobile-app-banner
    navigation
    onboarding
    onboarding-tasks
    remote-inbox-notifications
    remote-free-extensions
    payment-gateway-suggestions
    shipping-label-banner
    subscriptions
    store-alerts
    transient-notices
    woo-mobile-welcome
    wc-pay-promotion
    wc-pay-welcome-page
    
    Disabled Features: minified-js
    new-product-management-experience
    settings
    
    Daily Cron: ✔</img></img> Next scheduled: 2023-01-18 22:07:23 -05:00
    Options: ✔</img></img>
    Notes: 114
    Onboarding: completed
    
    ### TI WooCommerce Wishlist Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Canceled: 108
    Oldest: 2022-12-20 12:01:00 -0500
    Newest: 2023-01-18 10:16:19 -0500
    
    Complete: 19,514
    Oldest: 2022-12-18 23:19:31 -0500
    Newest: 2023-01-18 11:28:15 -0500
    
    Failed: 780
    Oldest: 2021-10-31 07:48:29 -0400
    Newest: 2023-01-18 10:17:21 -0500
    
    Pending: 10
    Oldest: 2023-01-18 18:52:09 -0500
    Newest: 2023-01-23 14:40:39 -0500
    
    ### Status report information ###
    
    Generated at: 2023-01-18 11:56:39 -05:00
    
    Any help would be appreciated. Thanks!
    • This topic was modified 3 years, 2 months ago by dunbar203.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Hi @dunbar203

    Thanks for reaching out. I did a search and did not run across any other reports of this issue so far. Does this happen when only WooCommerce and Square are active on the site along with the Twenty Twenty theme?

    Here’s how to do that: https://docs.woocommerce.com/document/how-to-test-for-conflicts/

    Let us know and we’ll go from there.

    Thread Starter dunbar203

    (@dunbar203)

    I am running Store Front as a default layout. I disabled every plugin but WooCommerce and Square with no success. I just tried activating Twenty Twenty theme and just tried and got the same error. Deactivated and removed the square plugin and then reinstalled it all with no change. The error persists…..

    Internal Server Error

    If I go into WooCommerce settings and click on the Square menu option I get this error:

    “There has been a critical error on this website. Please check your site admin email inbox for instructions.

    Learn more about troubleshooting WordPress”

    Then I get an email with the error info that is posted above about line 83 in the square php file listed having an error. I sent in a trouble ticket 3 days ago and still heard nothing back from WC support

    • This reply was modified 3 years, 2 months ago by dunbar203.
    Thread Starter dunbar203

    (@dunbar203)

    The issue started overnight a few days ago. My last successful transaction was at 9pm on Jan. 17th, the issue came to light at 9am the next morning when an order was attempted but didn’t get charged.

    It comes into my WooCommerce as PENDING PAYMENT. I am assuming it’s something to do with the plugin communicating with square to charge the cards being used.

    There was a plugin that updated during that time frame and I have since deactivated and removed the plugin but still no changes.

    I appreciate ANY help I can get as I keep having orders being attempted that are not processing

    Thanks!

    Saif

    (@babylon1999)

    Hello @dunbar203,

    I switched the status of your other thread to solved. 🙂</img>

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.  Once you’ve done that, paste it here in your response.

    Look forward to hearing back from you.

    Thread Starter dunbar203

    (@dunbar203)

    
    
    
    
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    `

    Thank you for closing the other thread. Status report is above

    Thread Starter dunbar203

    (@dunbar203)

    Woocommerce twitter account states that they sent me a follow up with instructions for the next step of fixing this but I never received a single message other than the automated responses I received from follow up messages. Something’s gotta give. This is almost a week with this issue and ZERO help from support….

    Thread Starter dunbar203

    (@dunbar203)

    My issue was fixed by my host. The problem was the php 8.0 update that was blocking php_uname

    They reverted php to the previous version and suggested I change my hosting to a shared option they have.

    Hi @dunbar203

    I’m glad you were able to find a solution to your inquiry here and thanks for sharing it with the community too! 🙂

    Meanwhile, if you have a few minutes, we’d love it if you could leave us a review:

    https://wordpress.org/support/plugin/woocommerce-square/reviews/

    Thanks!

Viewing 8 replies - 1 through 8 (of 8 total)

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