Hi.
Thank you for choosing our product.
Please Navigate to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button, then send the information to our email: royalelementoraddons@gmail.com
Also, navigate to Tools > Export – choose All Content click on Download Export File, and then send this file to our email as well.
We will analyze your system and replicate the same case. This will help us to debug the issue much easier and provide a faster solution.
P.S. Please don’t forget to mention the support URL from wordpress.org
Kind regards, Sophia
Hi Sophia,
Thanks for your fast reply.
Do you want me to send you my website username and password to make the investigation easier for you?
Hi again.
Kindly send us only the information I asked you in my previous response.
Please note that we cannot request or provide any personal data here.
Thanks for understanding.
Kind regards, Sophia
I sent the email, thanks Sophia.
Hello,
I would like to send you an update.
I’ve tried to use the content toggle widget on a fresh WordPress and found that it’s working properly. So I tried to remove the Elementor + Royal Addons plugin from my original website, then I installed them again, but unfortunately the bug still exists.
I have tried to clear the cache also using WP Rocket, but nothing happened.
Any suggestion on how to remove the plugins completely and re-install them as fresh plugins?
Hi again.
You can first deactivate the plugin and then delete it. After that download and install it again.
If this does not help, it may seem that there are some other issues locally on your website which affect the performance of our plugin.
I can assure you that our product works fine.
Kind regards,
Sophia
