Content not updating

  • sanchell2

    (@sanchell2)


    9 years, 6 months ago

    WordPress v.4.6.`
    Mac OS 10.11.6
    Theme: Minimaze Pro by Thinkupthemes (paid version)
    Plugin: Page Builder by SiteOrigin (ThinkUpThemes compatible) v.2.4.4
    Browser: Chrome (default), Firefox, and Safari
    All installed plugins are up-to-date.

    The changes I am making to my site within individual pages, menu structure, and internal links show up on the site while I am logged in. As soon as I log out they disappear, not only on my system but on remote systems, iPhones, etc., in Chrome, Firefox, and Safari. If I log in again to WordPress they appear on the page until I log out.

    I have consulted my web host. They seem to feel that it is a conflict between Page Builder by SiteOrigin and another plugin.

    I deactivated ALL of the plugins, including PB, and the problem still persisted.

    I then deactivated all EXCEPT PB, and the problem still persisted.

    I then deactivated PB only, the problem still persisted.

    As a result of the above, I am not certain this is PB, but I am going on the advice of my web host support in mentioning this possiblity.

    I did not become aware of the problem until I received registrations for a canceled workshop. As of this moment the workshop is still showing as active and accepting registrations.
    I would appreciate any assistance you can give.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator t-p

    (@t-p)

    9 years, 6 months ago

    Have also you tried:
    – Flushing any caching plugins you might be running, as well as server and/or browser caches. Not just your browser, but any op cache or content network cache as well such as Cloudflare. That will solve many weird JavaScript issues.
    – resetting the plugins folder by FTP. Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Theme (Twenty Sixteen) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).

    Thread Starter sanchell2

    (@sanchell2)

    9 years, 6 months ago

    Thank you, Tara. To the best of my knowledge I am not running any caching plugins – at least I have not installed any (Updraft Backup plugin had a caching program but I deleted that plugin a month ago).

    Yesterday I cleared the browser cache until the beginning of time.

    I have deleted all inactive plugins. The plugins currently running are all up to date and been with me since … the beginning of time.

    I have not reset the plugins folder and am hesitant to do so. In the past, due to my ineptitude, I have caused myself great grief messing with things like that. 🙂

    I do not know what a mu-plugin folder is and have not set one up. 🙂

    I just switched to Twenty-sixteen, ran a theme check plugin, no problems noted. Logged out and viewed the page online, the problem still persists.

    Lastly, the theme developer just responded. Their suggestion is:

    “reach out your web hosting provider and clear the server side cache.”

    So I did write to the web host asking if they could do this. I have not heard back.

    Moderator t-p

    (@t-p)

    9 years, 6 months ago

    See if clearing the server side cache resolve the issue!

    Thread Starter sanchell2

    (@sanchell2)

    9 years, 6 months ago

    Is this something I can do or does the web host have to do it?

    Moderator t-p

    (@t-p)

    9 years, 6 months ago

    You need to contact your hosting provider

Viewing 5 replies - 1 through 5 (of 5 total)

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