*UPDATE* I’ve managed to assign the help topic to osticket via a hidden field now. I didn’t realise that I needed to use the osticket’s help topic numberical id – rather than the name of the help topic.
However, I still can’t get the file upload to flow through from the WP form to osticket.
The form field i am using is: [file osticket-attach filetypes:txt|doc|pdf limit:1mb]
The bridge setting value for ‘Attachments” is osticket-attach
when I reply to the open ticket via email directly attaching a file it does successfully attach the file to the reply in osticket. I just can’t get it to attach from the WP contact form.
Any help would be greatly appreciated.
Thanks,
Gareth
Plugin Author
SCAND
(@scandltd)
Hello, Gareth.
You don’t need to add something into functions.php right now, as the functionality to processing topicId in case of “title-id” pairs was added in 1.0.1 version.
The description of Topic for Contact Form 7 should looks like this:
<label> Help Topic (required)
[select* topic id:topic class:control-select include_blank “Feedback|2” “General Inquiry|1” “Report a Problem|10” “Report a Problem / Access Issue|11”] </label>
The attachments field should looks like:
<label> Attachments
[file attachments limit:2mb] </label>
And the name “attachments” should be assigned to properly field on the settings page for “osTicket Connector” plugin.
Please contact us by wordpress@scand.com email and we will try to help you configuring necessary things.
Thank you for your interest in our plugin.
Best regards,
SCAND Team
Thanks for your help Alex. This is now resolved.
FYI I needed to add the [attachments] code to the additional ‘mail’ tab of the contact form 7 template settings.
Cheers,
Gareth
