Connection Issue

  • Resolved chelseacarson08

    (@chelseacarson08)


    5 years, 4 months ago

    I can’t connect my Facebook page to my Woocommerce shop.

    It takes me through the set up wizard and says its connected but then nothing changes in the backend and it still shows the Get Started button.

    I’ve tried revoking all access and starting again, tried deleing all catalogues etc and most of the other things suggested on various other topics. Can you support?

    https://pasteboard.co/JCKHCCu.png

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    5 years, 4 months ago

    Hi @chelseacarson08

    Do you see any error messages at all when returning from Facebook.com via the connection Wizard?

    If you do see an error, is it this one here?

    Facebook for WooCommerce - Something went wrong...
    Link to image: https://d.pr/i/51Q9Ic

    If so, then during the connection flow, please toggle the Manage your business to Active:

    Manage your business - Facebook for WooCommerce
    Link to image: https://d.pr/i/QqJopq

    Let me know how you get on and if there is another error message.

    Thanks,

    Thread Starter chelseacarson08

    (@chelseacarson08)

    5 years, 4 months ago

    Hey

    No no errors and I checked when going through the process that that toggle was on. I had tried to before having full access but since then have removed everything and started again. It goes through and says no issue then says its done however nothing appears to happen.

    I can see the plugin generated catalogue on Facebook but with no products and the backend on WP still shows the Get Started link.

    Thread Starter chelseacarson08

    (@chelseacarson08)

    5 years, 4 months ago

    I have worked this out.

    The setup wizard went all the way through to showing the “You’re all Set’ message then in Facebook. It goes to a Woocommerce page saying ‘You just authenticated Facebook, redirect me.’

    When clicking on the redirect button it came up with a 414 error. This was being caused by iThemes security.

    I disabled this for the purposes of connecting and it worked. I then reactivated after and did a force sync which also seemed to have worked. Therefore I’ve marked this as resolved.

Viewing 3 replies - 1 through 3 (of 3 total)

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