Connection Failed Error Message

  • Resolved slvana

    (@slvana)


    5 years, 10 months ago

    I am having trouble with syncing my Woo commerce products to Facebook. I had previously installed the plugin and synced the products, later I edited them and that did not sync. I managed to delete the whole catalog via “Manage Connections”. When I try to sync the products again, I am not able to do so because the popup page appears blank. I managed to access the link using Incognito and head to Advanced Options and Remove/Delete. The Manage Connections Page provides me with “Connection Failed”. I am not able to Access anything through that menu. I am also not able to use Instagram Shopping as well because my account was not accepted because I had no products or catalogs synced. I would like to completely delete the Facebook for WooCommerce plugin and start over. I have contacted Facebook regarding this issue and they were no help, because I am outside the US. I don’t see why that could be a problem.

    WordPress version: Version 5.4.1
    WooCommerce version: Version 4.1.0
    Facebook for WooCommerce version: Version 1.11.2

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • SkyVerge

    (@skyverge)

    5 years, 10 months ago

    Hi @slvana!

    I’m so sorry for the trouble that the plugin has caused so far, that’s certainly not what we’d hope for as an initial experience!

    I’m not sure why the initial sync would work, and then fail later on, though it seems like there has been some other manual steps performed in between. If you’d be happy resetting the plugin settings, we could then look at the issues one by one afterward.

    Would you please download and install the following small plugin we’ve created? This will add a new tool available at WooCommerce > Status > Tools called “Reset Facebook for WooCommerce settings“. Please click the Reset Settings button here, and then navigate back to the Facebook for WooCommerce plugin settings screen to try the initial setup again!

    Could you let me know when you have a moment to try this out and if any of the previous issues persist?

    Cheers!

    Simon.

    jpolanco6

    (@jpolanco6)

    5 years, 10 months ago

    Hello,

    I’m having the exact problem after the last plugin update. My Facebook store is not syncing new products, or any modifications.

    I have tried: deactivating the plugging, deleting some items from the Facebook store (I haven’t been able to get them back up), went to “product data sources” and schedule a new update… But it’s only uploading 11 items, when I have 14 items in my store.

    Please, help!
    Thank you,
    Jen

    SkyVerge

    (@skyverge)

    5 years, 10 months ago

    Hi @jpolanco6,

    Thanks for sharing your experience! As it sounds like you have the sync still working for 11 items, with 3 missing, this looks like it may be different to the original issue reported in this topic.

    There can be quite a few reasons why a product would not be synced. These range from having no price set in WooCommerce, to being a Virtual product type, or previously having their visibility set to hidden! To look into what might be the reason for your store it would be great if you could raise a separate topic so that we can best troubleshoot these individual issues for you both.

    Alternatively, you can always raise a support request via our support form where we can speak with your directly!

    Cheers,

    Simon.

Viewing 3 replies - 1 through 3 (of 3 total)

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