Connection error

  • Resolved nicksak68

    (@nicksak68)


    8 years, 1 month ago

    Hi,

    Using latest version of CleanTalk plugin (5.89) and getting a “Something went wrong! CONNECTION ERROR”

    All CleanTalk dashboard and plugin settings seems to be OK. After saving settings in plugin I got a “Testing is failed, please, check the settings! Tech support…” error. Access key is set correctly. Can you please help?

    Thank you,

    Nick

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support sergecleantalk

    (@sergecleantalk)

    8 years, 1 month ago

    Hello Nick,

    Thank you for your question.

    I have tested your website protection and it works as it should be. Could you save your plugin settings and send us a screenshot of error if it appears to support@cleantalk.org.

    Write to us anytime.

    Best regards

    Plugin Support sergecleantalk

    (@sergecleantalk)

    8 years, 1 month ago

    We received your screenshots. We investigating this. We will contact you in 24h.

    Best regards

    Safronik

    (@safronik)

    8 years, 1 month ago

    Hello,

    It looks like some temporary network malfunction. Please, enter into the plugin settings and press “Save changes” button.

    The error in widget should automatically disappeared in 24 hours, but you could press “Refresh” link on the hat of the widget to force it update.

    Please, contact us if you have questions.

Viewing 3 replies - 1 through 3 (of 3 total)

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