• Resolved silviotiago

    (@silviotiago)


    Hello Complianz Support Team,

    I sent an email (2 actually, but I'm a bit lost on how to create premium support ticket)

    I'm experiencing an issue with Google Analytics 4 tags being blocked by consent management, even though consent is being forced to "granted" status.

    **Current Setup:**
    - WordPress + WooCommerce
    - Complianz GDPR Premium (latest version)
    - Google Tag Manager for WordPress (GTM4WP)
    - Google Analytics 4 + Google Ads tracking
    - Consent Mode v2 enabled

    **Issue Description:**
    Google Analytics 4 tags are showing as "blocked by consent settings" in GTM Preview, while Google Ads tags work perfectly with the same triggers and consent configuration.

    **What Works:**
    ✅ Google Ads conversion tracking (functions correctly)
    ✅ Consent is forced to "granted" for all storage types
    ✅ analytics_storage = "granted" in dataLayer
    ✅ GTM Preview shows consent events firing correctly

    **What Doesn't Work:**
    ❌ Google Analytics 4 purchase events are blocked
    ❌ GA4 tags show "blocked by consent" status
    ❌ No GA4 data reaching Google Analytics

    **Consent Implementation:**
    `javascript<br>gtag('consent', 'update', {<br> 'analytics_storage': 'granted',<br> 'ad_storage': 'granted',<br> 'ad_user_data': 'granted',<br> 'ad_personalization': 'granted'<br>});</code></pre> <p><strong>Questions:</strong></p> <ol> <li>Does Complianz handle Google Analytics tags differently from Google Ads tags?</li> <li>Is there a specific setting for GA4 tracking in Complianz that I'm missing?</li> <li>Could there be a conflict between Complianz consent blocking and GTM4WP?</li> <li>Should I add Google Analytics to any exceptions list in Complianz?</li> </ol> <p><strong>Expected Behavior:</strong> Both Google Ads and Google Analytics should work when consent is granted (forced).</p> <p><strong>GTM Container:</strong> GTM-MPH8VZ6 <strong>Website:</strong> jogodigital.com</p> <p>Could you please help me understand why GA4 is being blocked while Google Ads works fine with identical consent settings?</p> <p>Thank you for your assistance.</p> <p>Best regards,</p>

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Antonio Candela

    (@antoiub)

    Hello @silviotiago ,

    Thank you for reaching out!
    Since you mentioned that you are a premium user, we are unfortunately unable to assist you here due to WordPress guidelines. Discussions about commercial plugins are against the rules and therefore not allowed in the forum.

    Please open a support ticket on our website’s support page for assistance. In accordance with the rules, this thread will now be closed.

    Thank you for your understanding, and have a great day!

    Thread Starter silviotiago

    (@silviotiago)

    That’s the point.
    I can’t see a ticket / support option after logged in.

    it’s always FAQ.
    Screenshot: https://www.dropbox.com/scl/fi/pp90zvhl0u5t5vm19oi85/Captura-de-ecr-2025-07-01-s-15.40.46.png?rlkey=ukcf2sry17rxwksw20op7hsve&dl=0

    Plugin Support Antonio Candela

    (@antoiub)

    Hello @silviotiago,

    Once you submit your request through the support page, the ticket is sent directly to us. A confirmation will appear. While you won’t see the ticket listed in your account, we do receive it and will respond shortly.

    Thanks again for your patience!

    Thread Starter silviotiago

    (@silviotiago)

    Sorry, but either you are not understanding me or I’m not getting it.

    I don’t see any option to create a support ticket. Did you see my screenshot? I just see FAQs not a single “create a ticket” or “send support request” or anything similar.

    Can you point me out exactly? With screenshots if possible, on how to create a ticket.

    I’m almost 24h waiting just to understand how to create a support ticket! If I was using the free version maybe I would have this already fixed…

    Plugin Support Antonio Candela

    (@antoiub)

    Hello @silviotiago ,

    Sorry again for the confusion.
    To submit a support ticket, please go to this page and scroll down to the bottom of the page where you’ll find the support form.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Complianz + GTM4WP’ is closed to new replies.