• Resolved sanderwiel

    (@sanderwiel)


    Hi,

    On my site I have the Thrive Theme Builder active. If I want to edit a template with the theme builder, this doesn’t work when The SEO Framework plugin is active. When I deactivate the SEO Framework, editing the templates works like a charm.
    Does anybody have an explanation for this?

    With kind regards,
    Sander

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Sybre Waaijer

    (@cybr)

    Hi Sander,

    Perhaps there’s a scripting conflict; however, I cannot verify this, for their software is paywalled. I’m afraid I must redirect you to Thrive’s support channels, and I’m marking this topic as “resolved.” Please see why here: https://wordpress.org/support/guidelines/#do-not-post-about-commercial-products.

    Thread Starter sanderwiel

    (@sanderwiel)

    Hi Sybre,

    Thanks, I have support from my theme builder. They asked me to put the issue under attention of the The SEO Framework devs, so they could look into it from their site. How can I reach them?

    Plugin Author Sybre Waaijer

    (@cybr)

    Hi Sander,

    I believe you can reach out to them here via live chat: https://thrivethemes.com/contact/. I think it’s best to link them to this topic.

    Thrive’s developers are free to contact me: https://tsf.fyi/contact. However, heed I have no monetary interest in improving their software. Moreover, scripting issues should be resolved at WordPress’s API, not via a perpetual-maintenance-hell of a compatibility layer in either of our plugins.

    Thread Starter sanderwiel

    (@sanderwiel)

    Thank you!
    Enjoy the weekend.

    Plugin Author Sybre Waaijer

    (@cybr)

    Cheers! You too 🙂

    And excuse my cynicism — I’ve had quite a few bad experiences with premium-only devs 😅

    Thread Starter sanderwiel

    (@sanderwiel)

    Hope these guys are different 😉
    My best guess is there is something wrong in this single site. I have about 100 sites with the same config, only one with this problem. That’s what makes it a bit strange to me…
    If I don’t find a solution within the next days, I’ll start over with this site.
    Won’t be that much of a problem.

    Cheers 🙂

    Plugin Author Sybre Waaijer

    (@cybr)

    Hi Sander,

    You could deduce the issue by seeing what you’ve done differently on that site from all others. For example, you used a different theme (try changing to another) or activated a specific plugin (deactivate it). Perhaps, you’ve toggled something in Thrive or The SEO Framework that you didn’t do anywhere else (toggle it back).

    I hope this helps with troubleshooting! Cheers 🙂

Viewing 7 replies - 1 through 7 (of 7 total)

The topic ‘compatibility problem with thrive themebuilder’ is closed to new replies.