• Resolved acates

    (@acates)


    Hi there,
    Comments are not visible on my blog. I am using the Genesis framework 2.4.2 and have activated comments on the “Settings/Discussion” tab and on the “Genesis/Theme Settings” tab. I saw some suggestions to ensure this is also activated on the individual posts, but I don’t see where to do that. I have Yoast SEO, Contact Forms 7 and Akismet plugins installed. My site is alanacates.com.

    Any insight is much appreciated!!!

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  • Moderator t-p

    (@t-p)

    I saw some suggestions to ensure this is also activated on the individual posts, but I don’t see where to do that.

    Where you create/edit posts or pages in admin, check if you have ticked comments for your posts/pages in the “discussion” box below the editor. If you don’t see the “discussion” box there, in the ‘screen option’ dropdown field (located near the top right), there are tick-boxes to show the ‘discussion’ box for the posts/pages. Tick mark it. In the ‘discussion’ box below the post/page editor, you can then allow/disallow comments for the page.

    Thread Starter acates

    (@acates)

    So smart! Yet, not resolved.I found that option, but it was already enabled.

    New Information that might help:
    I found that when I went to the Posts Editor and clicked “View” under the post names, it shows the comments fields as desired. When I go to the site however, no comments fields. Tried in both Firefox and Chrome with no difference.

    Moderator t-p

    (@t-p)

    Try:

    Have you tried: – Flushing any caching plugins you might be running, as well as server and/or browser caches. Not just your browser, but any op cache or content network cache as well such as Cloudflare. That will solve many weird JavaScript issues.
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    resetting the plugins folder by FTP. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – switching to the unedited default Theme (Twenty Sixteen) for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).
    – If all the above steps do not resolve the issue, then try MANUALLY updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old wp-admin and wp-includes folders and files on your server before uploading the new ones. Please read the Manual Update directions first.
    Backup: If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong. You can never have enough backups!

Viewing 3 replies - 1 through 3 (of 3 total)

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