Clearing cache did not fix import problem

  • Resolved Tessil

    (@tessil)


    4 months, 2 weeks ago

    I deleted and reconnected my account. Feeds are still not displaying and I get this error:

    Spotlight has encountered an error:

    Exhausted 256Mb of memory. To fix this problem, kindly clear the cache from the “Instagram feeds > Settings > Tools” page and then try again.

    I’ve cleared my cache and still no feed

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Hendra Setiawan

    (@hendcorp)

    4 months, 2 weeks ago

    Hi @tessil

    Thank you for reaching out and for sharing the details, I understand how frustrating this must be.

    The error you’re seeing, “Exhausted 256Mb of memory,” indicates that your server’s PHP memory limit is currently set too low to complete the import process. While clearing the cache is helpful, this particular issue requires increasing the memory limit on your server.

    Here’s what you can do:

    Increase your PHP memory limit to at least 512MB (or higher, if possible). This can typically be done via your hosting control panel, in the wp-config.php file, or by reaching out to your web host’s support team to request the increase. If editing the wp-config.php file, you can add the following line above the line that says /* That’s all, stop editing! */:

    define('WP_MEMORY_LIMIT', '512M');

    Once the memory limit is raised, the import process should complete successfully.

    Let me know how it goes, and feel free to reach out if you have any questions. I’m happy to help further if needed!

      Thread Starter Tessil

      (@tessil)

      4 months, 2 weeks ago

      Thanks for that. Turns out we’re max out for PHP under our plan. However, I also get this message:

      There are no posts to show. Here are a few things you can try:

      1. Make sure that the selected accounts/hashtags have posts related to them on Instagram.
      2. Check the “Types of posts” option in “Design » Feed”.
      3. Try relaxing your “Filters” (per feed and global) and “Moderation”.

      If you can’t find the cause, please contact support

      We do have posts! https://www.instagram.com/therecordcotrc/

      Plugin Support Hendra Setiawan

      (@hendcorp)

      4 months, 2 weeks ago

      Hi @tessil

      Thanks for the update!

      Could you please share a screenshot of your feed setup? You can find it by going to Instagram Feeds > Feeds, then clicking on the feed you’re using. Also, please share a screenshot of the Design tab.

      This will help us check if any settings might be hiding your posts. Looking forward to your reply.

      Thread Starter Tessil

      (@tessil)

      4 months, 2 weeks ago

      Thank you for your assistance. We’ve deactivated the plugin and using another app. All is working well now.

      Plugin Support Hendra Setiawan

      (@hendcorp)

      4 months, 1 week ago

      Hi @tessil

      Thank you for the update!

      We’ll go ahead and mark this thread as resolved, but feel free to reach out anytime if you decide to give Spotlight another try or need any help in the future. We’re always happy to assist.

      Wishing you all the best!

    Viewing 5 replies - 1 through 5 (of 5 total)

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