Have you made changes to the checkout form fields? That could be the problem.
Helps if you provide a link to the site for review.
Here are our troubleshooting guides I’d go through at least the basic conflict testing
http://docs.wpecommerce.org/category/troubleshooting/
If you continue to have trouble we would need to see the site to make any further recommendations.
Yes I have made changes to the checkout form field. Should I not have done so? Client said she wasn’t getting the addresses when customers made a purchase, so I made fields mandatory.
When I test the site, I have no problems making a purchase.
No malware
I don’t know what Store Email is about
White Screen of Death and 404 errors are not applicable
I’m not clear on using the Flush Theme Cache button. Do I need to do anything before clicking on it, ie Move Template Files (all of them??) or Backup Your WordPress Theme?
http://summerlandpublishing.com/
Hi there,
This is the flush theme cache button : http://dl.getdropbox.com/u/1184399/Jing/2015-02-24_2055.png
Can you try resetting the checkout form to the default to see if it works.
Thanks!
I flushed it. I didn’t see any settings change, so I don’t know if anything happened. I tested (with my “z” product for a penny) and it went through fine, but then it always has. So I’ll just have to wait for a real person to try it.
