Certain Products Not Synching

  • Resolved mpedersen

    (@mpedersen)


    6 years ago

    1. Square is system of record
    2. We’re stuck on a single product that gets imported but then doesn’t synch inventory.
    2a. On the initial import of the product, it shows it as “on backorder”, but after doing a manual product synch in the update settings, it turns to “out of stock”. It is a variable product, and all the varations are in stock in Square.
    3. We’ve completely deleted the product from Woo/Wordpress, 100%, and reimported, and the same thing happens…first backordered, then out of stock. We cannot get this one product to synch. The rest seem to work properly.

    Help?!

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter mpedersen

    (@mpedersen)

    6 years ago

    An update, when I edited the trouble product in square by changing the description, the new description text came over, but the inventory remained unsynched.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    6 years ago

    Hey there @mpedersen!

    Are you still having trouble with this?

    An update, when I edited the trouble product in square by changing the description, the new description text came over, but the inventory remained unsynched.

    If so, I’d like to make sure you get some faster help, as well as the more in depth support that we can offer via WooCommerce.com.

    Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

    Please include a link to this forum thread, so that we can keep track of what’s already been done. Can you please also make sure to include a copy of your system status log?

    Thanks!

    Thread Starter mpedersen

    (@mpedersen)

    6 years ago

    So far, this issue has not reoccured.

    Plugin Support Hannah S.L.

    (@fernashes)

    Automattic Happiness Engineer

    5 years, 12 months ago

    Thanks for letting me know! If you’d still like help with that one product, please do contact us at wooCommerce.com support.

Viewing 4 replies - 1 through 4 (of 4 total)

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