Cart timeout

  • reign1

    (@reign1)


    5 years, 11 months ago

    Hi,

    There are cases where people put items into the cart and proceeds to checkout but then for the unknown reasons doesn’t pay and just quits the web store. Problem is items from that cart are removed from the web store so I’d like order to be canceled after lets say 30 minutes if the payment is not completed and so all the items from the cart should be again available in the web store.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Joey – a11n

    (@jricketts4)

    5 years, 11 months ago

    @reign1 – inventory isn’t typically reduced on a product until an order has been created. If the order has been created, yet the customer doesn’t pay for the order, then the ‘Hold Stock’ setting will take affect.

    You can find the ‘Hold Stock’ setting in: WP Dashboard > WooCommerce > Settings > Products > Inventory
    You’ll want to set this to 30 to ensure orders that are unpaid for 30 minutes will replace its taken stock.

    – Joey

    Thread Starter reign1

    (@reign1)

    5 years, 11 months ago

    Hi @jricketts4 ,

    Problem is it doesn’t work quite as it should. Yes, if the order is not paid in 30 minutes it gets canceled. BUT… The item is not back in stock while it should and this is essential thing here. So is that a bug or am I missing something here?

    BR,
    Gytis

    Joey – a11n

    (@jricketts4)

    5 years, 11 months ago

    @reign1 – that’s certainly not the intended behavior. It’s not technically a bug, since it’s not able to be duplicated on a fresh install.

    I would suggest checking to see if you have any plugin or theme conflicts.
    This kind of problem can usually be determined by doing the following:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    – Joey

    Thread Starter reign1

    (@reign1)

    5 years, 11 months ago

    Hi @jricketts4 ,

    I’m sorry to say but it didn’t work. I’ve switched to Storefront theme and disabled all the plugins apart WooCommerce. Still it ended up with the same result – order is being canceled but the item is not restored (item count is one less then it should be).

    Any other suggestions? Thanks.

    BR,
    Gytis

    Thread Starter reign1

    (@reign1)

    5 years, 10 months ago

    Hi @jricketts4

    Any follow up on this one? Any other ideas or how to troubleshoot this? As mentioned in the last comment testing with Storefront theme and other plugins turned off still reproduced this issue.

    BR,
    Gytis

Viewing 5 replies - 1 through 5 (of 5 total)

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