can’t install wordfence license

Hi @chandan435, sorry to see you’re having trouble,

Have you also tried all of the troubleshooting steps on this page?: https://www.wordfence.com/help/api-key/#installing-your-free-license-key

I only ask that to make sure everything else has been tried first. You should still have access to the Wordfence > Tools menu to send us a diagnostic report so we can take a closer look at why you might be getting a 403 response. You can send that to us at wftest @ wordfence . com. Click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

Thanks,
Peter.

Hi @chandan435, thanks for sending that over.

The IPv6 connectivity error is harmless when, software such as Cloudflare assigns an IPv6 address to your site but your host doesn’t give you an IPv6 address. As your site seems to work with IPv4, the IPv6 error shouldn’t be affecting registration.

Your other settings seem to be within normal parameters and I don’t see filesystem or other connectivity issues. However, as you’re using Cloudflare, you will most likely need to select “Use the Cloudflare “CF-Connecting-IP” HTTP header to get a visitor IP. Only use if you’re using Cloudflare.” in Wordfence > All Options > General Wordfence Options > How does Wordfence get IPs.

You may also need to update your Cloudflare settings to allow your site to connect back to itself although I’m not seeing evidence of this being an issue in your diagnostic. You should be able to do this by going to your Cloudflare control panel. It’s worth checking all IPs associated with your server first (Find them at Wordfence > Tools > Diagnostics > IP(s) used by this server)

• Login to Cloudflare
• Go to “Firewall”
• Click the “Firewall Rules” tab
• Click “Create a Firewall rule”
• Name the rule under “Rule Name”
• Set the “Field” under “When incoming requests match…” to “IP Source Address”
• Enter your site’s IP address(es) under “Value”
• At the bottom, under “Then…Choose an action” change “Block” to “Allow”
• Click “Deploy

Sometimes also adding our IPs here too can help. For your convenience, all of our IPs can be found here: https://www.wordfence.com/help/advanced/#servers-and-ip-range

If that doesn’t seem to make a difference, could you try activating Wordfence with no other plugins enabled? I’m wondering whether a Javascript or plugin conflict might be preventing the registration process from completing.

Thanks again,
Peter.