Can’t activate automation

  • Resolved darinb

    (@darinb)


    3 weeks ago

    Hello,

    I’m a new use trying to set up a Welcome e-mail. I have the database, I have the welcome form, and I have an automation (the default welcome automation) but when I try to activate the automation I get this error:

    No route was found matching the URL and request method.

    I tried (based on ChatGTP and comments on other forums) to deactivate my security and cache plug-ins, but no luck. Any thoughts?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support nathvi V. a11n

    (@nathvi)

    2 weeks, 6 days ago

    Hi @darinb

    Thanks for the details — and for already testing by disabling security/cache plugins. The error:

    “No route was found matching the URL and request method.”

    usually means MailPoet can’t reach the WordPress REST API route it needs to activate the automation.

    Could you please try/check these?

    1. REST API test: open https://noovango.com/wp-json/
      (You should see a JSON response, not a 404/error.)
    2. Re-save permalinks: WP Admin → Settings → Permalinks → Save Changes.
    3. Quick permalink test: temporarily switch Permalinks to Plain, save, then try activating the automation again (you can switch back afterward).

    If it still fails: we’ve also seen this happen when a server/CDN/proxy strips required HTTP headers (including X-HTTP-Method-Override) used by some REST requests. Could you tell me:

    • Are you using Cloudflare or another CDN/proxy?
    • Has any custom code/security hardening been added that might affect REST requests/headers?

    If you can also paste MailPoet → Help → System Status, that would help us investigate this further.

    Looking forward to your response!

    Plugin Support Kel C. a11n

    (@kellymetal)

    5 days, 7 hours ago

    Hi there,

    We haven’t heard back from you in a while, so I’m going to mark this as resolved. If you have any other questions, please feel free to open a new thread. Take care, and have a wonderful day.

Viewing 2 replies - 1 through 2 (of 2 total)

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