Cannot Sync when item added to both platforms

Resolved ashlea1
(@ashlea1)

3 years ago

System of record > Woo
-When we add a product to WooCommerce which is already in Square, the plugin will not sync and gets stuck on a loop.
-When we add a product to Woo that is NOT in Square, it syncs and adds to square.

I found an old support ticket where the response from developers was that they were aware of this issue and it was supposed to have been resolved several months ago however this is clearly not the case as we are experiencing it right now.

It is not an option to delete all the items from Square that we need added to Woo. System of record cannot be changed as the website owner has not entered categories correctly in Square – which has been resolved and after testing is verified as NOT the issue with the sync – and there are 1900 items which will not be sold on the website so this is not a viable option.

I am interested in receiving answers to two main queries:
1) The issue is clearly a bug in the plugin. When can I expect this to be resolved or at least acknowledged?
2) On the old ticket, there as link to a workaround or solution whilst the devs waited for the Square update. That link is now a 404. What is the workaround while this issue is fixed?
My previous ticket which was abandoned by wordpress.org reps: https://wordpress.org/support/topic/sync-spinning-for-24-hours-woo-square/page/2/

The link to old ticket (8 months ago):
https://wordpress.org/support/topic/sync-not-working-for-test-variable-products/
Link to supposed resolution (now a 404): https://d.pr/f/aAMJOo

I was receiving support with this as we worked to find out what was wrong with the sync (and then I discovered this is the issue) however devs seem to have stopped replying. I have started a new thread as the issue has been identified, so we can only work on the actual issue at hand.

This is extremely important to my business, as the whole website has been built around the ability to sync with Square. Attention and resolution is appreciated.
Thank in advance for your urgent reply.

Viewing 3 replies - 1 through 3 (of 3 total)

Igor H
(@ihereira)

3 years ago

Hi,

Thank you for reaching out.

I understand there are several inquiries, the sync is not working, there was a work-around on a thread some months ago, and the link to the work-around is not working (I think it expires after some time).

System of record > Woo
-When we add a product to WooCommerce which is already in Square, the plugin will not sync and gets stuck on a loop.

Link to supposed resolution (now a 404): https://d.pr/f/aAMJOo

My previous ticket which was abandoned by WordPress.org reps:

I sincerely apologize for this experience you have had, it appears we have a high ticket volume on our queues. I replied on that thread requesting you to open a support request, this is for better assistance (creating a support request will give us the chance to perform other troubleshooting tools to help).

While I understand this is an urgent scenario, I kindly ask you to avoid opening multiple threads. I will close this thread in favor of the previous one.

Thanks.

Thread Starter ashlea1
(@ashlea1)

3 years ago

Hi, I started a support ticket for this 2 days ago but haven’t heard anything and can’t find it in my dashboard. It also looks like as it is a free plugin, it is pushing me towards the forum anyway? This is tedious and honestly. so much more dragged out than feels necessary, it is feeling very difficult to get some actual support.

Saif
(@babylon1999)

3 years ago

Hello @ashlea1,

I understand your frustration, can you please share with us the ticket number so we can make sure it was received in our system?

You should find an email like the following in your inbox if the thicket was submitted successfully.

Link to image: https://d.pr/i/TztVh4

Look forward to hearing back from you.

Viewing 3 replies - 1 through 3 (of 3 total)

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