Hi @castoruk, that’s certainly unusual. What version of PHP are you running?
Thread Starter
Castor
(@castoruk)
Hi
PHP 7.0.19.
This is happening across multiple sites on the same servers.
@castoruk, could you enable WP_DEBUG and see if you get any PHP error messages?
Thread Starter
Castor
(@castoruk)
I enabled WP_DEBUG but the only notices that came up where warnings about ‘deprecated constructors’ in other plugins.
Nothing about BackWPup.
I checks for any JS errors in the console, nothing there.
I also checked a couple of other browsers but once again it was the same with them.
Very odd.
Hi @castoruk, we’ve been unable to reproduce this issue. The only thing I can suggest is if you can give us temporary access to wp-admin and FTP, we can investigate why it’s not working on your system. You can contact us here and we’ll be happy to take a look. We’ve tested on PHP 5.4, 5.6, and 7.0 and for us it is working on all environments.
I’m having the exact same problem. Were you able to resolve the issue?
I’m running PHP 7.0.19, Apache 2.4.6, CentOS 7.3.1611.
Please advise. Thanks!
-Andy
Thread Starter
Castor
(@castoruk)
Hi Brandon
Unfortunately our IG section will not allow us to grant admin/ftp access to a 3rd party.
However Andy Fraley has indicated he is experiencing the same issue so maybe he can assist with your request?
Thanks @castoruk, I certainly understand.
@andy_fraley, if you are still having the issue, it’d certainly be helpful if you could grant us access as described above. Feel free to email us and we’ll take care of it.
Hi Brandon,
Yes, we still have the issue. Sorry it took 3 days to get back. I wanted to reproduce on a cloned AWS EC2 instance (took a while to set that up) so I didn’t have to give access to our production. And I wanted to ensure the clone would exhibit the same bug. It does. I’ll reach out to you and get you root access and WP admin login details for the cloned AWS EC2 instance.
Thanks in advance for taking a look!
-Andy
@andy_fraley, thanks for contacting us. I’m just confirming here that we got the issue fixed.
@castoruk, if you’d like the fix prior to release, here’s basically what you do:
In the file backwpup/inc/class-jobtype-file.php, you’ll find this on line 216:
'backuprootexcludedirs' => array( 'filter' => FILTER_SANITIZE_URL, 'flags' => FILTER_FORCE_ARRAY ),
Simply add the following after the above line:
'backupcontentexcludedirs' => array( 'filter' => FILTER_SANITIZE_URL, 'flags' => FILTER_FORCE_ARRAY ),
That should fix the issue for you. Please confirm here whether it does work for you.
Thread Starter
Castor
(@castoruk)
Hi Brandon
Will this be included in a future updated?
@castoruk, yes, this will be in 3.4.1, to be released very soon.
