• Resolved rachel

    (@alamodest)


    Hi,

    Yesterday, I noticed that I cannot leave order notes, both private and public. It just keeps showing the loading symbol and getting stuck there. I tried rolling back Woocommerce to previous versions, and that didn’t work. Could I get some help here? This has happened to me before, and it resolved itself I think. Though, I need to leave order notes today. Thank you!

    The page I need help with: [log in to see the link]

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  • dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hi there @alamodest

    I noticed that I cannot leave order notes, both private and public. It just keeps showing the loading symbol and getting stuck there. I tried rolling back Woocommerce to previous versions, and that didn’t work. Could I get some help here?

    If it is just a loading symbol this means that something is blocking that area.

    The first thing to check – open the browser console and look for errors in the JavaScript console – any 404s or 503s?

    Second, check for fatal errors in your WooCommerce logs – anything logged which could point to the cause?

    Final and most conclusive test – conflict testing plugins and the theme. You can read more about plugin and theme conflicts in the documentation here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/

    Let me know how you get on!

    Thanks,

    dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    Hey @alamodest

    Did you get to the bottom of this?

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks,

Viewing 2 replies - 1 through 2 (of 2 total)

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