Cannot add background image

  • Resolved rsconsult

    (@rsconsult)


    6 years, 4 months ago

    I’ve been using the slider for a while and I am trying to add a few slides. When I try to add media or to choose set image, nothing happens. I’ve tried using a duplicate slide as well as a new slide. I also tried creating an entirely new slider. Nowhere am I able to click on Add Media or Set Image and have anything pop up to choose the image. Any help is appreciated!

    • This topic was modified 6 years, 4 months ago by rsconsult.
    • This topic was modified 6 years, 4 months ago by rsconsult. Reason: clarification

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author simonpedge

    (@simonpedge)

    6 years, 4 months ago

    It sounds like you may have a JavaScript error within your WordPress Dashboard. Press CTRL + SHIFT + J keys together to open up the JavaScript console (on Chrome and FireFox browsers) and see if you are getting any JavaScript errors.

    Thread Starter rsconsult

    (@rsconsult)

    6 years, 4 months ago

    My apologies on the delay in response. It does look like there are errors. I am not very familiar with JavaScript so I’m not sure where to go from here. Below is what shows up when I click on the Set Image button on any of the slides – existing ones or a new one.

    `media-views.min.js?ver=5.3:1 Uncaught TypeError: Cannot read property ‘limitExceeded’ of undefined
    at initialize (media-views.min.js?ver=5.3:1)
    at initialize (media-views.min.js?ver=5.3:1)
    at i.h.View (backbone.min.js?ver=1.4.0:1)
    at i.constructor (wp-backbone.min.js?ver=5.3:1)
    at i.constructor (media-views.min.js?ver=5.3:1)
    at i [as constructor] (backbone.min.js?ver=1.4.0:1)
    at i [as constructor] (backbone.min.js?ver=1.4.0:1)
    at new i (backbone.min.js?ver=1.4.0:1)
    at Object.wp.media (media-models.min.js?ver=5.3:1)
    at HTMLAnchorElement.<anonymous> (slide-anything-admin.js?ver=5.3:795)

    Plugin Author simonpedge

    (@simonpedge)

    6 years, 4 months ago

    What you can try is ticking the “DOMContentLoaded event” checkbox under “Other Settings” for your slider’s settings – this sometimes resolves JavaScript (timing) issues as execution of the SA JavaScript is deferred to the end of the page load.

    Hmmm, been looking around, and I think “media-views.min.js” is related to the WordPress Gutenberg editor (or possibly a Guttenberg editor addon). So if tip 1 above does not work, then see if you have another plugin (Guttenberg addon) that could be clashing with Slide Anything (try disabling these other plugins and test to see if the JavaScript goes away).

    Thread Starter rsconsult

    (@rsconsult)

    6 years, 4 months ago

    I didn’t have any plugins related to Guttenberg installed. I tried the checkbox under “Other Settings” and it did not seem to make a difference. I deactivated all plugins except for the slider and it worked. Added them back one by one and it continued to work. Not sure what it had an issue with but it seems to be resolved and I was able to add the slides I needed to. Thanks for the assistance!

    Plugin Author simonpedge

    (@simonpedge)

    6 years, 4 months ago

    Ok that’s weird.
    Good to hear it’s resolved though 🙂

Viewing 5 replies - 1 through 5 (of 5 total)

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