Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.
Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://wordpress.org/support/article/debugging-in-wordpress/
You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.
If you cannot access wp-admin, there are other ways to deactivate plugins: https://wordpress.org/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus
Thread Starter
Jana
(@janalopusnikova)
Dear Steven, first of all thank you for your quick response. I already contacted the server provider, but they are not willing to help at the moment. I chcecked the links you provided, but to be honest I really do not know how to do it… The first steps of the website creation was done by one guy and he is not available for help anymore. I am just creating and updating the content, so you understand my skills. Is there any other solution?
I really do not know what wp-config.php is or how to access FTP…
But still thank you for your kind and quick reply
Jana
We recommend jobs.wordpress.net if you need to hire someone to help you with this.
If you require FTP access, your hosting provider’s support team can assist you. They will provide this for you. You can then locate the wp-config.php file and enable debugging there as described.
If you require further assistance, it is best to seek personal support as described in the link above.
Thread Starter
Jana
(@janalopusnikova)
Hi, I have foun on my provider admin site this: Web-FTP
But there are 2 files, since I registered 2 websites.
- WordPress 135203
- WordPress 94497
I have found there there wp-config.php file, but how do I know which website from the 2 is it? Do you know, how do I figure it out? Thank you
I would recommend checking your hosting provider to see where the domain you are concerned about is pointing to. There should be information about this there.
It is usually difficult to see this kind of thing in wp-config.php. Sometimes there are unique database names in the file, but many hosting providers use random names, which are not useful for this kind of analysis.
Thread Starter
Jana
(@janalopusnikova)
I can ask them sure, but they answer sometimes as they answer… Can just someone pls explain me, why this happened anyway? Because last week the website was working and then from one moment NOT. The other wordpress website I registered is working perfectly. I would like to know also the reason why this happended. You guys have more experience with it 🙂
No one here can tell you that. No one here has access to your website, no one can access your hosting. So no one here can see what the cause is. Without knowing that, no one can tell you why this is happening.
There could be many reasons for this. These range from a change in hosting (e.g., a new PHP version that is incompatible with something in your project) to automatically installed updates that are causing the problem, to a failed hacker attack.
To find out why this is happening, you first need to regain access to the website and hosting as described above. Only then can you investigate and fix the problem.
If you need personal assistance with this, you can find it here: https://jobs.wordpress.net/
Thread Starter
Jana
(@janalopusnikova)
Dear @threadi
thank you for your quick response. It was not necessary to talk to me in that tone and way. Not everyone has those skills and knowledge as you. And that doesn’t give you any right to talk to me that way. I would kindly ask you to leave this forum pls
dear @sterndata pls eather you close this forum or take thredi out. I thought this is a place of help not judgement. Thank you and with kind regards
Jana ❤️
Jana,
I’m sorry you felt you were talked down to in a condescending manner. threadi is a valued and knowledgeable contributor in these forums. I can assure you that was in no way his intention. Everyone here is a volunteer and their only wish is to help others. Forum members come from all over the world and speak many different languages. Often nuance is lost. No one thinks less of you because you lack specific skills. I’m sure you excel in other endeavors.
The fact remains that without more specific guidance on what is causing the error, it’s impossible to identify and repair the problem. Your server’s error logs are the best resource for determining the specific error. However, it’s possible to learn about the error by enabling WP_DEBUG in wp-config.php. If you choose to go this route, but are unsure which wp-config.php belongs to the problem site, I suggest altering the files for both sites in a similar manner. There’s little downside to temporarily enable WP_DEBUG on an error free site. However, it’s important to go back and disable WP_DEBUG once you’ve resolved the issue as leaving it enabled does slightly decrease your site’s security posture.
In addition to the way to enable WP_DEBUG that Steven linked to earlier, you should also insert the following code line immediately below the existing WP_DEBUG line:
define( 'WP_DISABLE_FATAL_ERROR_HANDLER', true );
This disables the critical error message you’ve been seeing so you can actually see WP_DEBUG output. Similar to disabling WP_DEBUG after things are fixed, to restore normal operation, change the true to false.
Be aware that due to the way WP generates output and how CSS styles webpages, sometimes WP_DEBUG messages are not visible on the page. Sometimes we must review a page’s HTML source code to see the WP_DEBUG messages. In most browsers, you can view a page’s HTML source with Ctrl(or Cmd) + U key combo. The message will be mixed in with the page’s normal HTML code. Fortunately, error messages are often (but not always) closer to the top of the source code view.
. Reason: removed redundant urls
