Browser crash with Opera browser

  • Resolved Saskia Teichmann

    (@jyria)


    8 years, 6 months ago

    Hello there!

    This is a bug report:

    Description of the issue:
    When clicking the “Checkout” button in woocommerce cart page, Opera browser crashes without any further message. The browser application shuts down and restarts. I am unable to get to the Checkout page, while stripe plugin is activated on the site.

    This happens on two independent WordPress installations. One of which is a multisite setup; and this only happens, when using Opera browser.

    I first noticed it on one of the two websites.. and I was unable to narrow it down to stripe plugin. but then I installed stripe gateway on another website and saw the very same issue again. I disabled stripe right away and everything went back to normal. I was able to go to checkout from cart page without opera browser shut down.

    So I thought, lets give this a try on that other website as well and see if stripe is activated over there too. It was. So I deactivated, and was finally able to go to checkout on that website as well.

    I am seeing this issue for while now; but can not tell which plugin version was the one, where this issue started to happen.

    Maybe the developers need to look into this.

    The sites, where I had to deactivate stripe plugin, are https://plantbasedkochschule.de and https://ckvoicelessons.de

    Any suggestions?

    Best
    Saskia

Viewing 2 replies - 1 through 2 (of 2 total)
  • laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    8 years, 6 months ago

    Hi Saskia,

    Thanks for reaching out!

    I tested this on my default installation while using the latest version of Stripe and WooCommerce, and I was not able to reproduce the issue. I was able to complete multiple orders with Stripe active when using the Opera browser.

    Can you verify that you are using our version of the extension? You can find this information by going to your Plugins tab in your WP-Admin dashboard. If you are using our version, can you verify that it’s up-to-date?

    If you can confirm these things, and the problem is still persisting, please submit a support ticket with us so we can further investigate: https://woocommerce.com/contact-us/

    Thanks!

    Plugin Support dougaitken

    (@dougaitken)

    Automattic Happiness Engineer

    8 years, 3 months ago

    Hi @jyria

    We haven’t heard back from you in a while, hope my colleague’s reply helped out.

    I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)

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