• Resolved lesliedellow

    (@lesliedellow)


    With WordPress 4.00, when ?I go to either the site itself, or the admin page, I frequently get a blank scree until I click the refresh button. This has never happened with earlier versions of WordPress.

    Any ideas?

Viewing 6 replies - 1 through 6 (of 6 total)
  • Moderator James Huff

    (@macmanx)

    Are you using any sort of caching plugin, or do you see a “Clear/Purge Cache” button in your Dashboard or admin bar? If so, would you please try clearing the cache?

    If that doesn’t work, or you aren’t running a cache plugin, try deactivating all plugins. If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the Twenty Fourteen theme to rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter lesliedellow

    (@lesliedellow)

    It is difficult to be sure, because the fault is intermittent, by impression is that iThemes Security is the culprit.

    Ivan Stefanov

    (@iv3rson76)

    SiteGround Representative

    Hello,

    You are always able to temporary disable the iThemes plugins using the WordPress back-end and then to test the admin page.

    If you continue to experience the same issue, please verify that the PHP version is at least 5.3.

    You may also test the admin environment from a different machine to make sure that the issue is not related to cache of your browser.

    Moderator James Huff

    (@macmanx)

    Do you have access to your server error logs? If so, it might be helpful to check your server error log as soon as you encounter the blank screen next time.

    Thread Starter lesliedellow

    (@lesliedellow)

    I haven’t had the problem since deactivating iThemes Security, so there doesn’t seem much doubt that it was the culprit.

    Fortunately I have got a long password, with plenty of arbitrary characters in it.

    Moderator James Huff

    (@macmanx)

    Excellent, you might want to post over at https://wordpress.org/support/plugin/better-wp-security just so they’re aware of the issue.

Viewing 6 replies - 1 through 6 (of 6 total)

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