• Resolved cyberchoices

    (@cyberchoices)


    Hi everyone,

    My debug code is BMI-nzJOmW0m-01610

    My first back up failed at just passed 66%

    Do you want me to share anything else?

    Thanks

    Ray

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author iClyde

    (@iclyde)

    Hi @cyberchoices

    Based on your debug code, the backup process seems to be successful.
    I didn’t notice any errors in your logs, so I assume it’s a false positive.

    Such false positives may happen when your browser loses connection with your server.

    To confirm that, simply check if any new file is listed inside backup(s) list in our plugin settings.
    That list can display only valid and restorable backups. If it’s there, you don’t have to worry about anything, the backup was successful.

    If the file is not listed or you want to resolve the issue with this false positive:

    1. Go to “Other options” section
    2. Change backup method: https://prnt.sc/1s1ofpa
    3. Disable PHP CLI checking: https://prnt.sc/1sljr31
    4. Save “Other options” section

    Once done, try it out by running a new backup.

    Let me know if that resolves your issue 🙂
    Thank you!

    Plugin Support MixHa

    (@mixha)

    Hey @cyberchoices

    We haven’t heard from you since, so I’ll assume that the issue is resolved and will close this support ticket. If you face any new issues, please feel free to open a new ticket.

    Kind regards

Viewing 2 replies - 1 through 2 (of 2 total)

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