Auto Update is not working

  • Resolved dozar2806

    (@dozar2806)


    6 years, 9 months ago

    Good Morning,

    the auto update extension works only for one table (in total we have 6, same coniguration). Others are not uppated autoamtically. Server crons are enabled.Last auto update not shown.. Yesterday @ 09:40 pm it was working for 3 or 4 times (all tables, but we changed nothing in configuration) but now the same. No auto update only 1 of 6.

    I have tried:
    different formats: CSV, XLSX
    Different source types: url, file on server,
    deactivate and activate the plugin again (auto updater)

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Tobias Bäthge

    (@tobiasbg)

    6 years, 9 months ago

    Hi,

    thanks for your post, and sorry for the trouble.

    Unfortunately, debugging the Auto Import is rather difficult, as it doesn’t run on page load. Therefore, we’ll have to do a step by step process here:

    First: Are the tables properly imported when you use the normal import method (not the Extension). This is the first requirement here.

    Then, it’s important that there’s enough memory available for PHP on the server. It’s therefore good to use a modern version of PHP (like PHP 7.2 or 7.3), and to maybe increase the memory limit, e.g. to 1024M, via https://wordpress.org/support/article/editing-wp-config-php/#increasing-memory-allocated-to-php

    Also, you should check the server error log files for any potential hints.

    Regards,
    Tobias

    Thread Starter dozar2806

    (@dozar2806)

    6 years, 9 months ago

    Hi Tobias,

    thanks for your quick response.

    Normal export is working fine
    PHP Version is 7.2 –> no effect
    Increased memory limit to 1024m –> no effect

    Today I will check the server error logs. Any other suggestion what I can do?

    Ive tried to put the not working csv files to the same folder as the working one but no effect.

    Plugin Author Tobias Bäthge

    (@tobiasbg)

    6 years, 9 months ago

    Hi,

    unfortunately, I don’t really have other ideas for quick debugging here, right now, sorry 🙁

    Regards,
    Tobias

Viewing 3 replies - 1 through 3 (of 3 total)

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