API Key Request Error

  • Resolved zsalwenmtc

    (@zsalwenmtc)


    10 years, 8 months ago

    I had an older version of the plugin installed on ~100 sites, which I have been systematically replacing. However, after the first couple dozen sites, I have started receiving the following error after clicking the “Generate API Key” button:

    Sucuri: (1438780136) Register_site: We notice that the IP REDACTED has already requested the API many times. Wait few hours to request more..

    I quit for the day yesterday at 2pm, and started up again today at 9am, yet am still encountering the issue. Just how many API keys can be requested in a given period, and how long should I expect to wait until this block is cleared?

    https://wordpress.org/plugins/sucuri-scanner/

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  • Thread Starter zsalwenmtc

    (@zsalwenmtc)

    10 years, 8 months ago

    Evidently, only 40 requests are allowed within a 24 hour timeframe. I contacted Sucuri support, and they removed the ban on my IP.

    yorman

    (@yorman)

    10 years, 8 months ago

    @zsalwenmtc you are right, one of my co-workers pointed me to this ticket and I was going to say that we can not change the validations to allow more requests (for security reasons), but since you are one of our premium clients I suppose they increased the limit for your IP address without hesitation.

    By the way, this goes for you and every Sucuri client [1]. The support for issues related with the Sucuri WordPress plugin are resolved in a different time frame for premium and regular users. You may prefer to keep posting in the internal ticket system [2] rather than in the public WordPress forums, you will get faster support there.

    [1] https://kb.sucuri.net/plugins/WordPress+Plugin/support
    [2] https://support.sucuri.net/support/

Viewing 2 replies - 1 through 2 (of 2 total)

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