Hello @mari-lyn
One of the following actions may help you with this error.
1. Go to the WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings → Change the “Use WordPress HTTP API” option → Save Changes.
2. Check if our IPs are available from your web server: https://cleantalk.org/help/cleantalk-servers-ip-addresses (points 1-3).
3. Check if CURL support and allow_url_fopen (in php.ini) options are available and enabled on your web server. You can ask your webmaster or your hosting provider about this.
After each action, click “Synchronize with Cloud” in the plugin settings, wait until the rotating icon disappears, and refresh the page.
Also, it is highly recommended to clear the website cache before synchronization.
Please let us know the results.
instructions say log into dashboard to get secret key, I update it and it still shows a server error.
Unable to get Access key automatically:SERVER_ERROR NO: 8 MSG: Site heartatworkonline.org already exists, to retrieve the secret key please log in to Dashboard https://cleantalk.org/my/?cp_mode=antispam
In that case, please, take your Access Key manually:
• Go to your CleanTalk Anti-Spam Dashboard here: https://cleantalk.org/my/?cp_mode=antispam
• Click the yellow key icon to reveal your key for the website and copy it
• Go to the CleanTalk plugin settings: WordPress Admin Page → Settings → Anti-Spam by CleanTalk
• Delete everything in the field “Access Key”, then paste the key from step 2 → click the button “Save Changes”.
Did it help?
Hello.
We haven’t heard back from you in a few days, so I’m going to mark this topic as “resolved”.
If you have any further questions, you can start a new topic or contact us via our private Ticket System: https://cleantalk.org/my/support/open.
