Hey @chandan435,
Have you had a chance to work through the guide below?
https://www.wordfence.com/help/scan/troubleshooting/
Also, can you do the following so I can get the information I need to help you?
Kill the existing scan if it is still running (The “Start New Scan” button turns in to a “Stop” button while the scan is running)
Go to your Scan > Scan Options and Scheduling page and locate the “Performance Options”
Set “Maximum execution time for each scan stage” to 20 on the options page
Click to “Save Changes”
Go to the Tools > Diagnostics page
In the “Debugging Options” section check the circle “Enable debugging mode”
Click to “Save Changes”
Start a new scan
Copy the last 20 lines from the Log (click the “Show Log” link) or so of the activity log and paste them here
Please let me know how it goes.
Thanks,
Gerroald
hi
i will do all things what you said ,
Here is my log
[Feb 24 23:15:02] Scanned contents of 1542 additional files at 19.12 per second
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/inc/admin/view/notice/error.php (Size: 331 B Mem: 136 MB)
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/inc/admin/view/notice/success-no-items.php (Size: 303 B Mem: 136 MB)
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/inc/admin/view/notice/success-single-use.php (Size: 247 B Mem: 136 MB)
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/inc/admin/view/notice/success.php (Size: 235 B Mem: 136 MB)
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/inc/admin/view/partials/help.php (Size: 2.47 KB Mem: 136 MB)
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/inc/admin/view/partials/intro.php (Size: 953 B Mem: 136 MB)
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/inc/admin/view/partials/plugins.php (Size: 470 B Mem: 136 MB)
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/inc/admin/view/partials/settings.php (Size: 1008 B Mem: 136 MB)
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/inc/admin/view/partials/tabs.php (Size: 1.46 KB Mem: 136 MB)
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/inc/admin/view/partials/themes.php (Size: 461 B Mem: 136 MB)
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/inc/class-envato-market-api.php (Size: 13.36 KB Mem: 136 MB)
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/inc/class-envato-market-github.php (Size: 9.53 KB Mem: 136 MB)
[Feb 24 23:15:02] Found protocol-relative URL: http://api.wordpress.org/plugins/update-check/1.1/
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/inc/class-envato-market-items.php (Size: 16.74 KB Mem: 136 MB)
[Feb 24 23:15:02] Found protocol-relative URL: http://api.wordpress.org/themes/update-check/1.1/
[Feb 24 23:15:02] Found protocol-relative URL: http://api.wordpress.org/plugins/update-check/1.1/
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/inc/class-envato-market.php (Size: 9.61 KB Mem: 136 MB)
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/js/envato-market.js (Size: 9.24 KB Mem: 136 MB)
[Feb 24 23:15:02] Scanning contents: m/wp-content/plugins/envato-market/js/envato-market.min.js (Size: 4.52 KB Mem: 136 MB)
[Feb 24 23:15:03] Scanning contents: m/wp-content/plugins/envato-market/js/updates.js (Size: 16.09 KB Mem: 136 MB)
[Feb 24 23:15:03] Scanning contents: m/wp-content/plugins/envato-market/js/updates.min.js (Size: 8.61 KB Mem: 136 MB)
Thanks
Hey @chandan435,
Thanks for sharing this.
Can you send me a Diagnostics report so I can get a better overview of your environment? Please navigate to Wordfence > Tools > Diagnostics. Here you can select SEND REPORT BY EMAIL. Please include your WordPress.org username and update this thread after you’ve sent it.
Please let me know.
Thanks,
Gerroald
hi
i sent diagnostics report with my wordpress.org username
thanks
Hey @chandan435,
Thanks for sending the scan over.
Do you see any relevant errors in your PHP error logs when it fails? If you’re not sure where these are your host can provide them to you.
Can you please try clearing all site/server cache then disable the W3 Total Cache plugin to see if it helps?
https://www.wordfence.com/help/scan/troubleshooting/#plugin-conflicts
If this doesn’t help, go to the Wordfence Tools page, click the Diagnostics tab, and open the “Other Tests” section.
Now click on “Click to view your system’s configuration in a new window”.
Look for max_execution_time.
Go back to the “Scan Options” and the section “Performance Options” and set the “Maximum execution time for each scan stage” to about 80% of that value. So if it’s 90, try setting the option to 75. I believe the value you’ll be looking for is 100.
Try another scan and see if that works.
Please let me know how it goes.
Thanks,
Gerroald
Hi
This my PHP error
” [26-Feb-2020 16:19:32 UTC] PHP Fatal error: Uncaught Error: Call to a member function verify_xml_rpc_signature() on null in /home/aevenzmi/public_html/wp-content/plugins/jetpack/class.jetpack.php:5477
Stack trace:
#0 /home/aevenzmi/public_html/wp-includes/class-wp-hook.php(288): Jetpack->wp_rest_authenticate(false)
#1 /home/aevenzmi/public_html/wp-includes/plugin.php(206): WP_Hook->apply_filters(false, Array)
#2 /home/aevenzmi/public_html/wp-includes/user.php(2758): apply_filters(‘determine_curre…’, false)
#3 /home/aevenzmi/public_html/wp-includes/pluggable.php(69): _wp_get_current_user()
#4 /home/aevenzmi/public_html/wp-includes/user.php(443): wp_get_current_user()
#5 /home/aevenzmi/public_html/wp-content/plugins/woo-wallet/includes/class-woo-wallet-wallet.php(31): get_current_user_id()
#6 /home/aevenzmi/public_html/wp-content/plugins/woo-wallet/includes/class-woo-wallet.php(114): Woo_Wallet_Wallet->__construct()
#7 /home/aevenzmi/public_html/wp-content/plugins/woo-wallet/includes/class-woo-wallet.php(56): WooWallet->includes()
#8 /home/aevenzmi/pub in /home/aevenzmi/public_html/wp-content/plugins/jetpack/class.jetpack.php on line 5477 ”
I clear my all site and server and cloudflair cache and also clear w3 total all cache then i disable the plugin then i scan but it faiid .
my max_execution_time is 180 and i enter 144 in “Maximum execution time for each scan stage” then i save then i run wordfence scan it faild after some time then i repeat it also faild .
Thank you
