• Resolved thelaunderer

    (@thelaunderer)


    Added a plug in called “Visitor Maps and Who’s Online”

    Noticed that before I activated it this plug in was the only one showing in the dashboard. Cant think why this plug in would cause a problem but I removed it anyway.

    Still no plug ins in my dashboard and none of them are working on my site

    http://www.vulcanbiomass.co.uk

    Checked through file manager on cpanel and all of the plug ins are still in the folder wp-content/plugins

    Tried changing themes briefly to see if this would help but no change.

    No idea how to fix and would welcome any suggestions

Viewing 11 replies - 1 through 11 (of 11 total)
  • jack randall

    (@theotherlebowski)

    what version of wordpress are you using?
    what plugins have you got on your site? (active and deactivated)
    what theme are you using?

    Thread Starter thelaunderer

    (@thelaunderer)

    Using WordPress 4.0
    Theme is salient

    Plugins as follows- Cant tell from dashboard which ones from active as they are missing from dashboard. I have marked next to them which ones I think were inactive

    calculated-fields-form
    contact-form-7
    google-analytics-for wordpress
    html-javascript-addre
    really-simple-captcha
    w3-total-cache – inactive
    woocommerce – inactive
    woosidebars
    wordpress-seo-premium

    The set up had been working up until I tried to add “Visitor Maps and Who’s Online” plugin

    If you are able to suggest a fix it would be greatly appreciated

    Thread Starter thelaunderer

    (@thelaunderer)

    I added Askimet last night and it appears on my dashboard as normal

    jack randall

    (@theotherlebowski)

    cool.

    woosidebars hasn’t been updated in over a year so maybe try deleting that to see if that makes a difference.

    i can’t help thinking it’s the theme that’s the problem, have you contacted themeforest to reach the developer of that theme to see if there’s anything that they can recommend?

    Moderator Marius L. J.

    (@clorith)

    Hi,

    Could you perhaps upload one of those plugin folders for me somewhere?

    I’ve seen something similar happen before, and the files had lost their plugin detail lines and needed to be re-uploaded that time, but I’d like a copy of one of them to look into why it might have happened.

    Thread Starter thelaunderer

    (@thelaunderer)

    Hi Marius

    I zipped the contact form 7 plug in folder and uploaded it.

    http://www.vulcanbiomass.co.uk/wp-content/uploads/2014/11/contact-form-7.zip

    Hope you can shed some light on this

    Moderator Marius L. J.

    (@clorith)

    Hi,

    I’m sorry to say, but I was correct in my presumptions, and your site has been exploited.

    I would recommend restoring backups form before the incident happened, and then updating all your themes/plugins right after doing so.

    Thread Starter thelaunderer

    (@thelaunderer)

    I have been coming to the same conclusion myself and been discussing with my host some assistance in carrying out this work.

    I had everything up to date. Any idea how this could happen and how I can prevent it happening again?

    Thanks for looking into this for me.

    Moderator Marius L. J.

    (@clorith)

    What themes do you currently have installed on your site? (Including inactive ones) ?

    Thread Starter thelaunderer

    (@thelaunderer)

    I have now installed a fresh wordpress reinstalled the Salient theme and reinstalled the plug ins. Back up installed and all is well apart from a couple of very minor styling issues.

    Prior to being hacked I was running salient and had twenty fourteen inactive. Presently running salient with twenty twelve, twenty thirteen and twenty fourteen inactive.

    Moderator Marius L. J.

    (@clorith)

    I’m unfamiliar with that theme, so I can’t comment on it I’m afraid, but it’s the “odd one out” being the only premium feature on the list of things you had running so I would at least consider running the Sucuri scanner (https://wordpress.org/plugins/sucuri-scanner/) on your site now that the backup is up at least.

Viewing 11 replies - 1 through 11 (of 11 total)

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