After Recent Update, Orders Disappear

  • Resolved meredithinnovaxis

    (@meredithinnovaxis)


    5 years, 10 months ago

    Since updating the plugin yesterday, we noticed that we had gotten multiple Order #88s. When looking in the Orders dashboard, it looks like only the most recent order shows as order #88 – all other orders with that order number have been overridden.

    So I’m thinking the issue is that the order numbers are no longer progressing. It is stuck at Order #88, and it is going to be overwritten every time someone makes a purchase. This is disastrous for our e-commerce company.

    Any help would be appreciated! Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author SkyVerge

    (@skyverge)

    5 years, 10 months ago

    Hey @meredithinnovaxis!

    Thanks for reaching out to us, really appreciate it!

    I just ran a quick test and I’m seeing things increment appropriately:

    https://cloud.skyver.ge/X6uokP6r

    Would you please contact us directly here:

    https://skyverge.com/contact

    And please do send over your system status so I can get a better idea of what might be going on? You can grab it by going to:

    WooCommerce > Status and clicking on Get system report.

    Finally, if you could please also provide a screenshot of your orders page so we can see where the orders are not showing up sequentially, that would be appreciated.

    Thanks so much!

    Julie 🙂
    SkyVerge

    Plugin Contributor tamarazuk

    (@tamarazuk)

    5 years, 7 months ago

    Hey @meredithinnovaxis,

    It has been a long time since we heard from you, so I’m going to mark this topic as resolved.

    If you’re still experiencing issues please take a look at our FAQs for more information and create a new thread if you have further questions.

    Thanks,
    Tamara 🙂

Viewing 2 replies - 1 through 2 (of 2 total)

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