Admin Pages Won't Load

  • Resolved TranceFixxed

    (@trancefixxed)


    11 years, 3 months ago

    Within the last 24 hours I haven’t been able to navigate to any of my website admin pages, such as wp-admin or wp-admin/post-new.php. If I browse to the page it has a blank white page.

    wp-login.php is the only page which seems to load and after I enter my password, a blank white page loads.

    Yet my website seems to still be OK – If I go to my home page: http://www.trancefixxed.co.uk or a sub page it loads fine, only the admin site seems to have issues.

    I have not made any changes to my site since I last successfully accessed my website admin pages.

    I have tried renaming the plugins directory (via FTP) but that made no difference.

    Any suggestions?

Viewing 5 replies - 1 through 5 (of 5 total)
  • abletec

    (@abletec)

    11 years, 3 months ago

    Hi, trancefixed, & welcome. Have you tried renaming your parabola theme folder to something different, i.e., parabola1? Now–don’t panic, because your blog will stop working at that point, but if you’re able to log in, you can then change it via your dashboard. I don’t know if your site is set up for automatic updating, but, if so, perhaps something broke when that happened?

    Please let us know if that did or did not help, ok?

    Thread Starter TranceFixxed

    (@trancefixxed)

    11 years, 3 months ago

    Hi Jackie
    Thanks for the suggestion.
    I renamed the parabola theme folder to parabola1 but I still can’t log in and now – as you predicted – my website won’t load either (White screen only).
    I believe WordPress is / was set up for automatic updating.
    I’ve checked the Parabola theme page and can’t see anyone else who has had this problem recently.
    Any ideas what to try next?

    abletec

    (@abletec)

    11 years, 3 months ago

    TranceFixxed, can you use ftp (& hopefully secure ftp) or your hosting control panel to re-upload your WordPress files? I guess I’m just wondering if an automatic update didn’t go so well & some files may have become corrupted?

    AndrewOnTime

    (@andrewontime)

    11 years, 3 months ago

    Hey TranceFixxed,

    Usually when you get just a white screen, there is an error, but it is not being displayed.

    The reason for this is because the display_errors directive in your php.ini file is set to off. Turn on display_errors by editing your php.ini file and replacing this:

    display_errors = off

    With this:

    display_errors = on

    Once the you can see the errors on your page start by seeing if the error is caused on the server end or is something within wordpress.

    If it appears to be something that can be fixed, contact your web hosting company. They will help you.

    If it’s on WordPress, then your best bet might be to restore from a backup. Again, your web hosting company can help you there.

    Thread Starter TranceFixxed

    (@trancefixxed)

    11 years, 1 month ago

    Hi all

    For the benefit of anyone else having this problem – I eventually fixed this by speaking to my Web Host who first increased the server memory allocated to my site and then made “corrective changes in the server’s Mod_security setting”.

    They declined to provided any more information about what they changed but it sounds like the corrective action is to speak to your web host.

    Thanks all for your help

    Cheers Tim

Viewing 5 replies - 1 through 5 (of 5 total)

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