Adding Exclusions

Resolved

(@pabernathy)

Greetings – I am having issues with ClearTalk where it is blocking some actions and it is effecting my website. Here is what my HOST recommends but in your exclusions area “advanced” I am not sure how to add these since I do not have the entire path. Can you assist? Below is from my Host Provider.

Hello

Thank you for contacting the Support!

We have checked the server logs and can confirm that CleanTalk Anti-Spam is blocking certain requests on your website like below.

72.56.147.71 - - [23/Feb/2026:09:53:23 +0000] "GET /account/?action=register&thim_register_msg=%2A%2A%2A%20Forbidden.%20Sender%20blacklisted.%20Anti-Spam%20by%20CleanTalk.%20%2A%2A%2A HTTP/1.1" 403 3099 "https://fasttraxsystem.com/" "Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/114.0.0.0 Safari/537.36"

These 403 responses indicate that CleanTalk is flagging and blocking the registration and required background API requests, which would prevent the portal and plugin from functioning correctly.

Temporarily deactivate the CleanTalk plugin and ask the script provider to test again : https://fasttraxsystem.com/portal/?fcom_action=auth

If it works after disabling, re-enable CleanTalk and whitelist the URLs

/wp-json/fluent-community/*
/wp-json/*
/portal/*
/account/?action=register

Ref: https://cleantalk.org/help/exclusion-from-anti-spam-checking

If you should need any further assistance, feel free to contact us. We are available 24/7. Thank you!

Thank you.

Meera E
Customer Care Representative -L1

Viewing 2 replies - 1 through 2 (of 2 total)

Plugin Support amagsumov
(@amagsumov)

1 month, 1 week ago

Hello @pabernathy,

Thank you for reaching out.

The IP address you mentioned, 72.56.147.71, is currently blacklisted due to frequent spam attacks. You can view its current status and history here: https://cleantalk.org/blacklists/72.56.147.71

If you have other examples of requests that are blocked by mistake in your opinion, please mark them in your anti-spam log by following this guide: https://cleantalk.org/help/feedback-spam

Once you’ve marked them, let us know so we can analyze the data.

If you have specific forms that you would prefer to exclude from spam checking entirely, please follow these instructions: https://cleantalk.org/help/exclusion-from-anti-spam-checking

Plugin Support dimitrycleantalk
(@dimitrycleantalk)

2 weeks, 2 days ago

Hello.
We haven’t heard back from you in a few days, so I’m going to mark this thread as “resolved”.
If you have any further questions, you can start a new thread or contact us via our private Ticket System: https://cleantalk.org/my/support/open.

Viewing 2 replies - 1 through 2 (of 2 total)

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