Hello Harriet1908,
Sorry for the problem with the Add Media button. Typically, to start troubleshooting like this issue we will look at problem and first check version, then look for errors, then look at simplifying or isolating until we can see it working normally.
-What version of WP are you using?
-What versions of plugins/themes are you using? Does anything need updating? Update if necessary to see if it fixes anything.
If everything is working, then do you get any errors? You can enable debug mode (https://codex.wordpress.org/Debugging_in_WordPress), and then check to see if you can identify any errors. Share any found errors with the community and it may be identified and provided with a solution.
Still having the problem? Then try getting your installation down to a “bare-bones” setup. Disable the plugins one at a time until there are none running. Make sure to check if the add media button works in between disabling your plugins. Repeat this with the themes you may or may not be using. Simplify to a theme like twenty-fifteen and see if the problem persists.
If you’re still having the exact same problem after simplifying, then check your server requirements (usually checked before your install). Make sure that your web site requirements are good. Check your .htaccess for any possible conflicts. If everything checks out there, then try testing a new installation. Make sure it’s using only the base installed themes and no plugins. If it’s working in there, then it might be your base files. You can replace them with the files in your test installation for from a fresh download.
I hope this helps!
Arnel C.
Note sure exactly whats wrong with it but copying and pasting another image in and then changing the image seems to have solved the problem. Thanks for your help.
