91510 Error message

  • Resolved dasteralo2

    (@dasteralo2)


    6 years, 9 months ago

    Hello,
    I am testing braintree in Sandbox mode and i have this message after having placed my order “Customer ID is invalid”
    In the logs, i have this error message:
    91510 : Error processing payment for order 6969. Details: Customer ID is invalid.. Method WC_Braintree_Payment_Gateway::process_order. Line: 301
    I have no idea of what it means and how to solve the problem.
    Can someone please help?
    Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Clayton R

    (@mrclayton)

    6 years, 9 months ago

    Hi @dasteralo2,

    That error message means that Braintree vault ID for your user does not exist in your sandbox environment.

    That usually happens when you purge your sandbox environment or delete a customer in the Braintree vault but don’t update the user in WordPress.

    To resolve go to the edit user page for the user you’re testing and scroll down to the Sandbox Vault ID field.

    Delete the value and save. A new customer ID will be created.

    Kind regards,

    Thread Starter dasteralo2

    (@dasteralo2)

    6 years, 9 months ago

    Great!
    Thank you very much for your answer!!

Viewing 2 replies - 1 through 2 (of 2 total)

The topic ‘91510 Error message’ is closed to new replies.