404 in header after update

  • Resolved chrisparker

    (@chrisparker)


    8 years, 12 months ago

    I set up this website ages ago and then left it to someone else to look after it. So I am not sure at what point a problem occurred but now there is 404 printed at the beginning of the output which is stopping the theme styles from loading, but is also stopping me from logging into the wp-admin.

    http://merrymakerscentralcoast.org.au/

    I have no idea what is causing this, I’ve tried removing plugins, but with no change. As I can’t access admin I don’t know how to change the theme.

    Hoping someone can help me work this out.

Viewing 9 replies - 1 through 9 (of 9 total)
  • anonymized-14765447

    (@anonymized-14765447)

    8 years, 12 months ago

    Hello there.
    Try to delete/deactivate the “Easy Sign Up” plugin. Delete via FTP or file manager in your hosting control panel (if you have it) and/or rename the plugin folder ‘easy-sign-up’ via FTP.

    http://merrymakerscentralcoast.org.au/wp-content/plugins/easy-sign-up/ <– rename f.e. to something like http://merrymakerscentralcoast.org.au/wp-content/plugins/disabled-easy-sign-up/

    • This reply was modified 8 years, 12 months ago by anonymized-14765447.
    Thread Starter chrisparker

    (@chrisparker)

    8 years, 12 months ago

    Hi,

    Thanks for your help.

    I renamed the plugin and it is still the same. I tried removing all plugins and it is still there. Some sort of theme error I think.

    ronmeyn

    (@ronmeyn)

    8 years, 12 months ago

    Similar thing has happened to me in recent days.

    Originally for the admin page only, I “was” getting a prettier version of the 404 error without any further content (but in my case the website itself was still functional with themes all fine in place)

    48 hours later, this developed into the main site going down also.

    I have my site hosted on Netregistry, and they’ve informed me that some malicious scripts got through (I actually pay for a security service through them which is supposed to prevent this sort of thing, so they are now working towards getting a backup version of the website in place).

    I’ll be looking at some extra protective steps once it’s up again (Have a look at http://www.wpbeginner.com/wp-tutorials/9-most-useful-htaccess-tricks-for-wordpress/).

    Symptoms seem similar, but I hope you don’t end up in the same space as me (check your error_log in your wp-admin folder to see if you are getting the same error I was “Cannot redeclare login_header()”. This was because the SAME file was being loaded twice wp-load.php)…

    Sorry, that I’ve not got any “solution” to offer, but if your symptoms are the same, you’ll be wanting to get onto a back-up copy I’d wager.

    anonymized-14765447

    (@anonymized-14765447)

    8 years, 12 months ago

    @chrisparker, active theme on your website is ‘twentythirteen’ – one of the default WP themes. If there is some customizations, you can try to enable another default theme ‘twentyseventeen’ (http://merrymakerscentralcoast.org.au/wp-content/themes/twentyseventeen/) by using your database (f.e. phpMyAdmin). And you can also try to update the PHP version. From v5.4 to v5.6.

    Thread Starter chrisparker

    (@chrisparker)

    8 years, 12 months ago

    Thanks @ronmeyn, I am not sure if it is the same problem, but I appreciate the link to that page. My errors aren’t being logged at the moment so I have no log to look at. When I put it into debug mode I get an error about loading an incorrectly named shortcode, but I don’t think that is the problem. I will run a virus scan on the account though, just in case.

    And thanks also @exmi, I have tried one of the other themes and it did load OK without the error, although I put it back so anyone reading my query here gets to see what is going on. I don’t want to have to restyle the theme as I can’t afford to spend any time on this.

    Thanks for the advice.

    • This reply was modified 8 years, 12 months ago by chrisparker.
    anonymized-14765447

    (@anonymized-14765447)

    8 years, 12 months ago

    Btw, you can also try to update this theme, maybe it helps 🙂 Your version is 1.1, latest version is 2.1

    Official sources:
    https://github.com/WordPress/WordPress/tree/master/wp-content/themes/twentythirteen
    or
    https://ru.wordpress.org/themes/twentythirteen/

    Thread Starter chrisparker

    (@chrisparker)

    8 years, 12 months ago

    Thanks so much, I will definitely update the theme.

    Thread Starter chrisparker

    (@chrisparker)

    8 years, 12 months ago

    Thank you all, updating the theme solved the problem. I should have known.

    anonymized-14765447

    (@anonymized-14765447)

    8 years, 12 months ago

    @chrisparker, happy to hear that 🙂

Viewing 9 replies - 1 through 9 (of 9 total)

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