Hey Chris,
David with WP Engine here. Do you have a link to the site / example of a broken pretty link that is 404ing that you can share? I’m happy to see if I can quickly troubleshoot.
You should also open a ticket with our support department. They may have seen this issue with other folks migrating in a site with Pretty Link installed.
In any case, we can likely point you in the right direction one way or the other.
Thanks!
David
David,
Thanks for your response. I did have a WPE ticket (#507854) on this. The site is password protected, so if you would like access, can you ping me on that ticket?
Thanks,
Chris
Cool. I’m sure the support folks will be able to help trouble shoot it. I just wanted to make sure you are taken care of.
David, just to be clear, as always, the WPE support people were very helpful.
However in this case, they indicated that the Pretty Link plugin should not have any problems working in the WPE system and I should reach out to the plugin author to see if they might know why it was not working in this case. So that is why I created this post.
Doh. Sorry we couldn’t be of more help. Looking back on the support posts here, I don’t see the author replying. It could be the dev only offers support on their pro version.
You might try that. Sorry again I couldn’t be of more help.
-D
Chris, make sure that your permalinks are set to anything but “default” in your WordPress -> Settings -> Permalinks.
Thanks CartPauj, they are not set to default and I tried updating them after the migration to refresh them
Chris can you contact me from this form with some temp admin access on the site? Happy to take a look for you. https://prettylinkpro.com/contact/
Chris, I believe the problem is that you’re using “.zip” in the slug for the pretty link. WPE’s nginx proxy appears to be “looking” for that .zip file and not finding it. So the two solutions:
1) Get rid of .zip in the slug
2) See if WPE can pass along requests with .zip in them to Apache for handling.
Ok, thank you. I will look into those options
