2FA Activation failing

  • Resolved jeff829

    (@jeff829)


    5 years, 8 months ago

    HI, am having trouble activating 2FA.Message reads “Error Activating 2FA
    The code provided does not match the expected value. Please verify that the time on your authenticator device is correct and that this server’s time is correct.”

    Thanks in advance. Jeff

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WFAdam

    (@wfadam)

    5 years, 8 months ago

    Hello @jeff829 and thanks for contacting us!

    The 2FA activation is time-sensitive. We will need to verify server/site time is in sync with your device. Go to Wordfence > Login Security and scroll to the bottom of the page. You should see Server Time and Browser Time. These should match in order to work properly.

    You can also check Tools > Diagnostics > Time for similar information.

    Let me know if this helps at all!

    Thanks!

    Thread Starter jeff829

    (@jeff829)

    5 years, 8 months ago

    Hi, thanks for the response. I checked server/browser time as you described:
    Server Time: 2020-08-11 20:43:35 UTC (2020-08-11 16:43:35 America/New_York)
    Browser Time: Tue, 11 Aug 2020 20:43:36 GMT (Tue Aug 11 2020 16:43:36 GMT-0400 (Eastern Daylight Time))

    They appear to be 1 sec off, does this matter?

    Plugin Support WFAdam

    (@wfadam)

    5 years, 8 months ago

    Hello again @jeff829

    One second is usually normal and shouldn’t cause any issues. Which authenticator are you attempting to use?

    If you could follow the steps on our help site:
    https://www.wordfence.com/help/tools/two-factor-authentication/#how-to-enable-two-factor-authentication

    Let me know if this helps!

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)

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